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Cloud Hosted VoIP Telephone Systems

6 Benefits of Cloud Based Phone Systems

From remote working and real-time collaboration to significant cost savings and business continuity, cloud based phone systems offer a range of transformative benefits. In this post, we explore how shifting to the cloud can streamline operations, boost productivity and future-proof your communication – whether you’re a growing business or an established enterprise.

What is a Cloud Based Telephone System?

A Cloud Based or Hosted Phone System uses VoIP (voice over internet protocol) to allow you to make and receive calls over the internet.

No bulky wiring or hardware is required as everything is hosted remotely by a service provider, which reduces cost and minimises the need for internal management, as your telecom provider will handle infrastructure and maintenance. More growing businesses are switching to cloud based phone systems to ensure their remote and hybrid teams stay connected from multiple locations.

Benefits of Cloud Telephony Systems

Remote Working, Mobile & Softphone Apps

One of the biggest cloud based phone system benefits is always being able to work remotely and stay connected. Staff members can connect to the office phone system and continue using their extension number anywhere there is an active internet connection. This can be done by simply plugging in an IP telephone handset, or using a softphone (virtual phone) app on a PC, laptop, smartphone or tablet.

Endless Features

Cloud based phone systems come with heaps of great features that can make life easier for you and your team. On top of Call Hold and Transfer, you can access features like Auto Attendant, Day & Night Greetings, Personal Voicemail, Voicemail to Email and Conference Calling that help to deliver that polished, professional image. You can even integrate advanced features like call recording and reporting with ease.

Free Calls Using IP Telephony

Most providers will offer some form of free call bundle when you upgrade to a cloud based phone system, saving you significant sums in the long run. These bundles usually include a set amount of free minutes to UK. local and national and  mobile numbers per month. Generally, the amount included is more than enough to cover the needs of even the most active phone users.

Birmingham Telecom Team

Keep Your Existing Numbers

The idea of upgrading your phone system and having to change your trusty business numbers is pretty off-putting. Fortunately, with a cloud based system, this isn’t the case. Simply let your provider know that you want to keep your numbers and they can port them over for you, easy!

No More Physical Equipment Maintenance

Anyone with an on-premise system will know sometimes they need a little TLC in the form of maintenance! Unfortunately, these support costs often come with a hefty price tag attached. Between repair costs and engineer call outs, your cheap and cheerful on-premise system can quickly become an expensive burden.

On the other hand, one of the benefits of cloud telephony systems is that on-site maintenance is no longer an issue. Instead of physical equipment, the system is stored within the cloud and maintained remotely, so you don’t have to fork out for expensive maintenance bills. This can help keep your monthly costs low and save you considerable sums in the long run.

Ultimate Flexibility & Scalability

Modern businesses are constantly changing, growing and scaling – so a phone system needs to be able to keep up with these demands. With a cloud based phone system, users can be added or removed at the click of a button giving you the flexibility to scale up and down at will. This can be hugely beneficial for periods of rapid growth or difficult times as you can easily manage users and costs.

Should I Switch to a Cloud Based Phone System?

In addition to the cost-savings and benefits of Cloud Based Phone Systems, businesses must consider the impact of the BT ISDN Switch Off. By 2027 BT will switch off PSTN and ISDN connections for good, forcing users to upgrade to IP technology if they want to continue using their phones.

Powerful & Flexible Cloud Based Phone Systems for Business

At Birmingham Telecom, we provide Cloud Based Phone Systems and VoIP Phone System Installation solutions to businesses in the midlands and throughout the U.K. Our scalable, flexible and efficient systems help reduce costs and improve business efficiencies.

To learn more about making the upgrade to IP, or for more information, call our friendly team today on 0121 716 8888 or email us at info@birminghamtelecom.co.uk.

 

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