Telecom House, Coleshill, Warwickshire, B46 1HQ

Book a Meeting
Contact Us
BTL Logo

About Birmingham Telecom

Birmingham Telecom was never built in a boardroom. It started in a bedroom back in 2006 with a borrowed laptop and limited space to work. Now, what began as a one-man effort has grown into a nationally recognised technology provider, with over 44,000 business customers, a 22-strong team and a £4M+ annual turnover.

By combining honest advice, reliable technology and a real commitment to our customers, Birmingham Telecom has grown steadily since day one.

Trusted by over 50,000 + UK businesses

Age UK
Action for Children
BBA
British Rowing
Balfour Beatty
British Waterways
River Island
Network Rail

The Beginning: An Entrepreneurial Start

Long before Birmingham Telecom was a company, it was an idea. From a young age I spent my school years buying and selling chocolate bars, re-investing the profits, and developing my natural instinct for business. After leaving school, I enrolled in an apprenticeship at a local IT company, spending five years learning the ropes of real-world business. 

In my late teens, I took my first shot at being self-employed. It was a challenging few years, full of trial and error while running early internet ventures and learning some hard but valuable lessons. 

After that chapter closed, I chose stability over risk and returned to full-time employment in 2002, accepting a role at BT Local Business. That decision changed everything for me.

brian photo

The early days: Grit Before Growth

At BT I found myself genuinely enjoying telecoms. I liked helping local businesses, solving problems and working with people who cared about doing a good job. Those years gave me the grounding and confidence that would eventually lead to starting Birmingham Telecom.

In 2006 I decided to take a chance on my own idea. I wanted to offer local businesses straightforward and reliable telecoms without the frustrations I often encountered during my time at BT. Birmingham Telecom began in a small bedroom with no staff, no capital and no safety net. Looking back, it was a leap that shaped everything.

The early days were tough and paying the mortgage was often a month-by-month worry. I built the business one customer at a time by offering clear savings, honest advice and by providing the best service I could give. There were plenty of challenges, but what we lacked in resources we made up for in commitment and ambition.

Birmingham Telecom Head Office

Building Momentum: From Library to Trading Estate

The first breakthrough came via a start-up support scheme that offered free office space in my local library – a small office but exciting nevertheless. This professional setting gave the business room to grow. Shortly after, I took on our first employee and things began to scale steadily.

Within a year, Birmingham Telecom had four staff, had outgrown its first office and moved into Castle Vale Enterprise Park. Here the team expanded, stock levels grew and the company began winning larger contracts, moving beyond local service to national reach.

In 2009, our Sales Director John Saxon joined from a local competitor, bringing deep industry experience and helping push the business into new markets including phone refurbishment and supplying telecoms into the trade.

By 2011, the company had again outgrown our existing office space and relocated to larger premises at Gorsey Lane in Coleshill. This move was a major turning point – with more storage space and a loyal customer base, Birmingham Telecom was becoming a serious name in UK telecoms.

In 2014, we’d expanded again, purchasing our own modern 6,300 sq. ft building that provided far more space for our growing stock, a larger engineering team and a dedicated support operation.

It was around this time that Dan Bailey joined us as Technical Director. Dan came to us as an experienced telephone engineer with years of hands-on expertise and quickly became instrumental in shaping our technical capability. Today, Dan heads up our customer support and provisioning team, ensuring every customer receives the technical excellence and reliable service we’ve built our reputation on. His knowledge and leadership have been invaluable to our growth.

Birmingham Telecom Meet The Team

Where We Are Now

Today, Birmingham Telecom operates from our flagship UK headquarters, a modern facility in Coleshill, Warwickshire which is designed to support our continued growth and a wider range of services. We provide tailored technology solutions for businesses of all sizes and are proud to offer national reach with a truly local feel.

Now, in 2026, we’ve built a close-knit team, many of whom have been with the business for well over 10 years. Loyalty, consistency and accountability run through everything we do.

I still have the same hunger and desire to help more customers, support their growth and keep improving the services we deliver. Our team of technology experts includes sales specialists, technical engineers, experienced support staff and our growing online operations.

We have also started our next chapter – evolving into a Managed IT services provider to help support businesses not just with telecoms and connectivity but with wider IT tech support, cyber security services and cloud-based infrastructure support.

btl entrance lifestyle

Real People. Real Support

Our journey is proof that dedication, resilience and a customer-first mindset still matter in a world full of automated platforms and faceless providers.

What sets us apart is our people. We know our customers by name. We listen, we explain what we do clearly and we pick up the phone when others would send an email. I believe that is the difference.

Whether you’re speaking to a member of the sales team, technical support or myself directly, the experience when you choose Birmingham Telecom is the same: straight-talking, professional and human.

team members 2

One Group. Four Brands. Complete Business Support.

While you might know us as Birmingham Telecom, we now operate as BTL Group – a family of specialist brands designed to support every aspect of your business technology:

lees lifestyle
birmtel-logo-redone-MAIN-Yellow-flipped.png

Birmingham Telecom

Our telecoms division providing phone systems, connectivity, business mobile solutions and everything you need to keep your business connected.

FTTP Superfast Fibre
Asset-1@4x.png

Birmingham Technology

Our IT MSP delivering managed IT support, cyber security, cloud services & IT consultancy. Helping businesses stay secure and future-ready.

headset store pic
Headset-Store-Logo-800px

The Headset Store

Our online brand specialising in business headsets. Since launch, The Headset Store has grown to serve over 50,000 UK customers.

birmingham telecom andy lifestyle
BTL Logo - Black@4x

The BTL Group

BTL brings everything together as your complete MSP, whether you need telecoms, connectivity, IT support, cyber security or business headsets.

Ready to work with us ?

We enable your business to do more. Whether you need telecoms, IT support, cyber security or all three, our team is here to help.

Book a Meeting
Call: 0121 716 8888

We Provide the Services Your Business Needs to Stay Connected and Secure

Business Telephone Systems

Telephone Systems

Cloud based phone systems with smart call features. Easy to use and perfect for teams in any location.

Learn More
FTTP Superfast Fibre

Business Broadband

Fast, stable and secure internet connectivity for busy workplaces. Built to keep your business moving.

Check Availability
birmingham telecom danc lifestyle

Managed IT Support

Proactive and friendly helpdesk support. Keeping your IT systems healthy and your staff productive.

Learn More
birmingham telecom andy lifestyle

Cyber Security

Protection for your data, devices and users. Designed to keep threats out and your business secure.

Learn More
iphone home 2024

Business Mobile

Flexible business mobile plans with strong coverage. Clear tariffs and high end smartphones for every role.

Learn More
headset store pic

Business Headsets

Headsets for calls, meetings and hybrid work, fulfilled by The Headset Store, our headset brand.

Visit our Store
birmingham telecom shaunw lifestyle

PSTN Switch Off

Guidance for the analogue switch off. Helping your business move to embrace digital transformation.

Learn More
birmingham telecom recep lifestyle

Business WiFi

Reliable business WiFi by UniFi. Designed to keep teams connected across every part of your workplace.

Learn More

The Team Behind Your Business Technology

brian cormell

Brian Cormell

Managing Director

dan bailey

Dan Bailey

Technical Director

john

John Saxon

Sales Director

andy vaughan

Andrew Vaughan

Sales Manager

steve wood

Stephen Wood

Technical Support

stacy basnett

Stacy Basnett

Online Account Manager

Stuart Hall

Stuart Hall

Commercial Manager

shaun williams

Shaun Williams

Engineering Manager

lee stringer

Lee Stringer

Sales Account Manager

kay cormell

Kay Cormell

Online Account Manager

josh cowdell jones

Josh Cowdell-Jones

Sales Account Manager

scott armstrong2

Scott Armstrong

Technical Sales

jordan while

Jordan While

Technical Support

george dillon

George Dillon

Technical Support

dave walsh

David Walsh

IT Manager

dave malbon

Dave Malbon

Sales Account Manager

dan coombes

Dan Coombes

Marketing & Pre-Sales

callum cormell

Callum Cormell

Marketing & Pre-Sales

lee

Lee Saxon

Technical Support

Save Money

Save up to 80% against your existing provider

Switch Provider

Switch to a more reliable, cheaper, UK supplier

Get a FREE Quote

FREE comparison against your existing carrier

Birmingham Telecom

Needs Telecoms Help? Complete our Enquiry Form for a FREE Quotation

or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.

Managed IT Support

Day to day IT management to keep your team productive and your systems stable.

Cyber Security

Keep your business protected with layered security, updates and threat monitoring from our team.

Microsoft 365 & Cloud

We can handle the setup, support and management of Microsoft 365, email and secure cloud working.

Looking to switch your IT Support to Birmingham Telecom ?

If you prefer to have a brief chat, call our IT Support Team on 0121 716 8888 to get started.

Save Money

Save up to 82% when you upgrade your phone system

Switch Provider

Switch to a more reliable, cheaper, UK provider

Get a FREE Quote

FREE comparison against your existing supplier

Birmingham Telecom

Need a new telephone system? Get a Fast, Same Day quote

Find out how we can help provide you with the right business telephone system, saving you up to 82%. Call our team on 0121 716 8888 for your FREE quotation.