What is Managed IT Support?

Managed IT Services mean outsourcing the day to day management of your IT to an experienced partner. This includes proactive monitoring, maintenance, security, user support and ongoing guidance to keep your systems running smoothly and reliably. Rather than reacting when things go wrong, we take responsibility for keeping your IT stable, secure and fit for purpose.

Why should my business consider Managed IT?

Our Managed IT Services remove the burden of IT from your team. We reduce downtime, improve security and help your technology support the way you work, not slow it down. It also gives you predictable monthly costs and access to experienced engineers without the expense of an in house IT team.

How is Managed IT different from traditional IT support?

Traditional IT support is often reactive, you call when something breaks. Managed IT is proactive. We monitor systems, apply updates, manage cyber security and address issues early, before they become real problems. Managed IT is typically about about prevention, not just fixing faults as and when they happen.

What does onboarding look like?

We start with a clear assessment of your current IT setup to understand what is working well and what needs attention. From there, we agree a transition plan and make any required changes carefully and with minimal disruption. We handle the heavy lifting and keep you informed at every step.

Will I lose control of my IT systems?

No. You remain in control at all times. We act as an extension of your business, managing the technical detail while keeping everything transparent and aligned with your goals. If you already have internal IT capability, we can also work alongside your team to provide additional support and expertise.

How do we contact support when we need help?

Support requests can be logged via email, phone or via our customer portal. This helps us prioritise issues quickly and respond efficiently. Our standard support hours are during the business day, but for critical issues that cannot wait, we can offer an improved SLA so that support is always available when it really matters.

What kind of support can we expect?

You can expect reliable, responsive support from engineers who understand your business and your systems. This includes day to day user support, system maintenance, security management and ongoing advice to keep your IT running smoothly. We focus on resolving issues properly, not just quickly.

How is pricing structured?

Our Managed IT Services are typically priced on a per user, per month basis. This keeps costs predictable and allows your support to scale easily as your business grows or changes. We will always explain what is included upfront, with no hidden fees. For any additional project work you may need, you can speak to your account manager to discuss what it is you need and we can provide a detailed proposal along with competitive pricing.

Are there long term contracts?

We offer flexible agreements for Managed IT because we believe our service should speak for itself. For businesses that prefer longer term commitments, we can also offer annual options with cost savings, which can be mixed to suit your workforce.

Are there any onboarding or setup fees?

In many cases, onboarding is included. For more complex environments, there may be an initial setup cost, but this is always discussed clearly in advance so there are no surprises.

How do you handle security, backups and disaster recovery?

Security is built into our Managed IT Services. This includes managed antivirus, endpoint protection, patching and secure backup solutions. We ensure your data is protected and recoverable, reducing risk from cyber threats, hardware failure or accidental data loss.

What businesses do you support?

We primarily support SME and growing businesses across Birmingham the West Midlands and surrounding areas. Whether you have a handful of users or a growing team, our services are designed to scale with you.

How easy is it to switch to Birmingham Telecom?

Switching to a new IT provider is designed to be as straightforward as possible, but we also recognise that no two IT environments are the same. Most businesses rely on a mix of systems, services and suppliers, and getting that transition right does need proper planning. We take the time to understand your setup, agree a clear migration plan and move things across carefully to avoid disruption. While some transitions are quick, others take longer depending on complexity. Either way, we manage the process end to end and keep you informed throughout, so everything is done properly, not rushed.

How do we get started?

The first step is to start an initial conversation with our team. We will discuss your current setup, your challenges and priorities, then outline how Managed IT Services could support your business. From there, we provide a clear plan and next steps and of course, there is never obligation.

Backup & Disaster Recovery Services

Protect your data. Reduce downtime. Get your business back up and running.

Your business relies on its data every day. We provide managed backup and disaster recovery services for computers, servers and business storage.

Excellent

5 out of 5 based on 131 reviews

PLAN BEFORE THERE IS A PROBLEM

What would happen if you lost your business data tomorrow?

Most businesses do not think about backup until they need it.

A member of staff might delete the wrong folder. A laptop could be lost or stolen. A server might fail without warning. Ransomware could encrypt your files, or a fire, flood or power problem could damage the equipment in your office.

The important question is not simply whether you have a backup. It is whether that backup is working, contains everything you need and can be restored quickly enough to keep your business moving.

We help you put the right protection in place before there is a problem.

What can we back up?

Every business stores its information differently, so we will first look at where your important data is held and what would be needed to recover it.

Business desktops and laptops

Physical servers

Virtual Servers and Virtual Machines

Microsoft Hyper-V and VMware

Files, folders and complete systems

Applications and databases

NAS devices and network storage

Microsoft 365 and Google Workspace

Depending on your requirements, we can back up individual files or create an image of an entire computer or server. A full system backup can include the operating system, applications, settings and data, making it much easier to recover after a serious failure.

Cloud storage is not always the same as cloud backup

Saving files in OneDrive, SharePoint, Google Drive or another cloud platform is useful, but synchronising data is not the same as having a separate, managed backup.

If a file is accidentally deleted, overwritten or damaged, that change may be synchronised across every connected device. The same can happen if ransomware gains access to your files.

A separate backup gives you another copy of your data that can be used to restore an earlier, unaffected version.

We also provide dedicated backup for Microsoft 365 and Google Workspace, including email and cloud-based files. You can learn more in our Microsoft 365 and Google Workspace cloud backup guide.

Backup and disaster recovery: what is the difference?

Backup and disaster recovery work together, but they are not quite the same:

Backup:

A backup is a separate copy of your data or systems. It gives you something to restore if the original is deleted, damaged, encrypted or lost.

Disaster Recovery:

Disaster recovery is the plan for getting your systems, applications and people working again after a major incident.

Having a backup is an important starting point. A disaster recovery plan also considers what needs to be restored first, how quickly it needs to happen and what your team will do while recovery is taking place.

Cloud Backup and Disaster Recovery Services

We will help you decide what needs protecting, how often it should be backed up and how long backups should be kept.

Once everything is in place, your backups can run automatically in the background. Our team can monitor their status, investigate failures and help recover your data when required.

Secure off-site backup

Your data can be stored away from your main premises, so a problem affecting your office or equipment does not also destroy your backup.

Automatic, regular backups

Backups can run at agreed intervals, helping to reduce the amount of work that could be lost between copies.

File or full-system recovery

Restore an individual document, a folder, an application or an entire computer or server, depending on the protection selected.

Managed and monitored

We can keep an eye on your backups rather than leaving you to check them yourself.

Support when you need to recover

If something goes wrong, you have a local team to call who already understands your backup setup.

Built around your business

There is no single backup plan that is right for every organisation.

A small business with a few laptops will have very different requirements from a company running several servers and business-critical applications. We will look at what you have, where your data is stored and how long your business could realistically manage without it.

Two of the most important questions are:

Your answers help us decide how often backups should run and what type of recovery service you need. We then recommend a solution that fits the business rather than making it unnecessarily complicated.

Could your current backup be restored?

Seeing a successful message does not always tell you whether every important system has been included or how long a full recovery would take.

We can review your current arrangements and help answer:

What is currently being backed up?
Is any important data being missed?
How frequently do backups run?
Where are the backup copies stored?
How long are they retained?
Who checks that backups have completed?
How quickly could you recover?
When was the last test restore completed?
What would happen if your whole server failed?

If those answers are unclear, it is worth reviewing your setup now rather than finding out during an emergency.

Protect your business before something goes wrong

Whether you need to protect a handful of computers, an on-site server, virtual machines or business storage, Birmingham Telecom can help you put a reliable backup and recovery plan in place.

You will have one trusted team to help manage the service and support you if your data ever needs to be recovered.

Trusted by Businesses Nationwide

Read verified Google reviews from customers across the UK.

    
 
 
       Posted on Google  
   
   Alan Norman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Lee always shares valuable advice, nothing is too much trouble. This is a business that I thoroughly recommend. If anyone is thinking of changing their provider of their cell phone, land line this is the place to go to.
  
 
      Posted on Google  
   
   Luke Graham 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great customer service! the speed of service was amazing and everything about my experience actually led me to reach out to ask where I leave a review. Top drawer!
  
 
      Posted on Google  
   
   H 
 
 
 
 Trustindex verifies that the original source of the review is Google. The Team at Birmingham Telecom have given us exceptional customer support with unwavering attention to detail. Their team go the extra mile to ensure every issue is resolved swiftly, minimizing business downtime and keeping operations running smoothly. The dedication and professionalism they show is truly impressive, making them our trusted and reliable partner for all of our telecom amd internet needs. We have been with them for over a decade and continue to recommend them as the only company to go to.
  
 
      Posted on Google  
   
   Ash Hearing 
 
 
 
 Trustindex verifies that the original source of the review is Google. So glad we found this company and so glad they are local.  It's so good to deal with local people.  Excellent customer service.  Always at the end of a phone to answer any queries.  We have three locations and we could not be more happy knowing we are in safe hands.
  
 
      Posted on Google  
   
   Ian Fowles 
 
 
 
 Trustindex verifies that the original source of the review is Google. Awesome service from a top class telecommunications provider.
  
 
      Posted on Google  
   
   Gavin Miller 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great deal on Jabra headsets👍 Top quality products, 5 * Customer service
  
 
      Posted on Google  
   
   Thibault Kitchener 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great business, very up to speed and competent bunch.
  
 
      Posted on Google  
   
   Brian Garrity 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful
  
 
      Posted on Google  
   
   Thorns Infant School 
 
 
 
 Trustindex verifies that the original source of the review is Google. Lee and the team are extremely helpful and we love our new phone system.

Backup and Disaster Recovery Services FAQs

How often should our data be backed up?

That depends on how frequently your data changes and how much work you could afford to lose. Some systems may only need a daily backup, while important business data may need protecting more frequently. We will agree a schedule based on how your business works.

Do we need cloud backup if we already use OneDrive or Google Drive?

Usually, yes. These services are designed mainly for storing, sharing and synchronising files. A separate backup provides additional protection against accidental deletion, damaged files, ransomware and other problems affecting the original account.

Can you back up an entire server?

Yes. Depending on the server and the service selected, we can protect individual files, applications, virtual machines or the complete server environment.

Can you back up laptops used away from the office?

Yes. Cloud backup can protect supported devices wherever they are being used, provided they can connect to the internet.

Can we recover just one file?

Yes. If only one file or folder has been lost, it may be possible to restore that item without recovering the entire computer or server.

Does backup protect us from ransomware?

Backup is an important part of recovering from ransomware, but it does not replace endpoint security, email security, patching or staff awareness. The strongest approach combines good cyber security with separate, recoverable backups.

What does cloud backup cost?

Pricing depends on what needs protecting, the amount of data involved, how often backups run, how long they are retained and how quickly you need to recover. We will review your requirements and provide a clear quotation.