Billing login >

Login to our billing platform to view your bills & reports.

Remote support >

If asked by our team, please use this link for remote support.

Contact us >

Drop us an Email or call our team on 0121 716 8888


AI-powered compliance, business call recording and detailed analytics >

Monitor the performance of your business and gain valuable insights into how your agents and staff handle customer calls with our professional business call recording services.

Could your business benefit from call recording? Get a FREE quote from Birmingham Telecom >


Compliant, secure & redundant >

Recorded calls and screens can be automated to identify patterns in key performance indicators, allowing businesses to better understand customer experience.


Recordings are securely held in an encrypted format and can be used for regulatory compliance.

Resolve Disputes

Resolve “who said what” disputes quickly and easily to protect your business and staff.

Provide Staff
with Training.

Train call handling techniques and customer interactions to improve performance.

Industry-leading features >

Whether you’re after call recording for use in either your sales team, call centre, HR team or day-to-day calls, getting set up is the same. Birmingham Telecom offer powerful business call recording tools to help companies of any size.

Compliant call recording.

Automatic call capture with 256-bit AES encrypted and long-term immutable cloud storage.

PCI compliance.

CNP (Cardholder Not Present) payment protection via redaction on voice calls or screen recordings, protecting customers information and securing transactions.

AI-driven analytics.

Gather invaluable insights into agent interactions and customer experience, with keyword, phrase, and voice analysis tools available.

Integrated with Microsoft Teams.

Fully native Microsoft Teams integration allowing businesses to maximise usage of Teams as a UC solution, with award-winning compliance and analytics.

Instant deployment.

Deployed as a true-cloud solution, allowing customers to enjoy protection from regulatory compliance concerns in just hours.

Globally hosted.

Global hosting in 40+ secure data centres ensures compliance with data sovereignty regulations and guaranteed geo-redundancy of data.

Screen capture & recording.

Record desktop applications in real-time, allowing playback as a video file that is synchronous with audio interactions.

Agent Performance Dashboard.

Review agent performance, with KPIs available including professionalism, communication skills, compliance, effectiveness, and politeness.

Call Drivers Dashboard.

Speech analytics allows categorises the nature of a call by using both default and user-defined terms.

Customer experience metrics.

Emotive voice stream and keyword algorithms help determine customer satisfaction and sentiment.

Simple online management.

Login via our self-managed, simple to understand online portal that allows for licenses and features to be activated when needed.

Cloud or on-premises.

Business call recording is available for deployment as a fully cloud based service, or if required, as part of an on-premises telephony solution.

Business call recording made easy >

Business call recording is a reliable and easy to implement solution that helps protect your business. It can also be used to demonstrate compliance, resolve disputes, train your staff and protect your team.

We offer a choice of business call recording solutions that work with all business telephone systems in any combination. Once set up, our call recording solutions are fully automated to record and securely store calls. The intuitive interface allows you to filter calls by date, time and phone number so you can easily find, play or download any recordings you need.

The system is secured with role-based access to ensure only chosen people can access calls and playback. All recorded calls are securely held in an encrypted format, ensuring compliance with the FCA.

call recording for businesses
business call recording

Compliant, secure & redundant >

Our business call recording solutions offer global compliance immediately available to your organisation, no matter your size, industry, or location.

  • Call recording, transcription, screen capture, data redaction, and Microsoft Teams recording ensures complete audit trails.
  • Automatic capture without needing applications.
  • 256-bit AES encrypted storage hosted in 40 global data centres, which guarantees compliance with data sovereignty regulations.
  • Meets regulatory compliance requirements including MiFID II, PCI-DSS, HIPAA & GDPR.

Compliant call recording for Teams >

Our award-winning call recording platform features native integration with Microsoft Teams, simplifying compliance for MIFID-II, PCI-DSS, HIPAA and more, by providing audio, video, and content sharing capture, on a scalable subscription-based service.

With seamless integration, we can deliver compliance & analytics for those placing Microsoft Teams at the core of their UCaaS strategy. Also, being cloud-based, our call recording solutions can be deployed globally without interruption or downtime to existing systems, so employees can continue working as usual, fully protected, from anywhere.

Our solutions allow all recorded interactions via Teams to be analysed, helping businesses understand patterns in performance, allowing for improved customer experiences.

Entrust Birmingham Telecom to deliver you a business call recording solution tailored to your needs. Call 0121 716 8888

Compliance and analytics you can trust >

For those operating in regulated industries, our business call recording solutions deliver a trusted and award-winning call recording platform, with industry-leading features that meet global regulatory compliance standards including MiFID II, Dodd-Frank, PCI-DSS and HIPAA.

Cost-effective licensing >

Atmos is sold on a subscription basis, giving customers complete control of their licensing and storage, and optimising expenditure by only paying for features they use.

AI-powered insights >

Gain a better understanding of your customer experience with our AI speech and voice analytics engine, capturing sentiment, call drivers and agent performance.

Power of the Cloud >

Atmos resides in Microsoft Azure’s high-speed network of global data centres, allowing us to offer unlimited bandwidth and storage to customers that can be globally deployed in hours.

Save Money

Save up to 80% against your existing provider

Switch Provider

Switch to a more reliable, cheaper, UK supplier

Get a FREE Quote

FREE comparison against your existing carrier

Needs Telecoms Help? Complete our Enquiry Form for a FREE Quotation

or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.