Monitor the performance of your business and gain valuable insights into how your agents and staff handle customer calls with our professional business call recording services.
Recorded calls and screens can be automated to identify patterns in key performance indicators, allowing businesses to better understand customer experience.
Recordings are securely held in an encrypted format and can be used for regulatory compliance.
Resolve “who said what” disputes quickly and easily to protect your business and staff.
Train call handling techniques and customer interactions to improve performance.
Whether you’re after call recording for use in either your sales team, call centre, HR team or day-to-day calls, getting set up is the same. Birmingham Telecom offer powerful business call recording tools to help companies of any size.
Business call recording is a reliable and easy to implement solution that helps protect your business. It can also be used to demonstrate compliance, resolve disputes, train your staff and protect your team.
We offer a choice of business call recording solutions that work with all business telephone systems in any combination. Once set up, our call recording solutions are fully automated to record and securely store calls. The intuitive interface allows you to filter calls by date, time and phone number so you can easily find, play or download any recordings you need.
The system is secured with role-based access to ensure only chosen people can access calls and playback. All recorded calls are securely held in an encrypted format, ensuring compliance with the FCA.
Our business call recording solutions offer global compliance immediately available to your organisation, no matter your size, industry, or location.
Our award-winning call recording platform features native integration with Microsoft Teams, simplifying compliance for MIFID-II, PCI-DSS, HIPAA and more, by providing audio, video, and content sharing capture, on a scalable subscription-based service.
With seamless integration, we can deliver compliance & analytics for those placing Microsoft Teams at the core of their UCaaS strategy. Also, being cloud-based, our call recording solutions can be deployed globally without interruption or downtime to existing systems, so employees can continue working as usual, fully protected, from anywhere.
Our solutions allow all recorded interactions via Teams to be analysed, helping businesses understand patterns in performance, allowing for improved customer experiences.
or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.