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BUSINESS SOLUTIONS

Call Recording Software for Small Businesses

Accurate call recording solutions are a must for businesses. With business call recording software from Birmingham Telecom, you’ll be able to monitor the performance of your business and gain valuable insights into how your agents and staff handle customer and client calls.

Choose Birmingham Telecom for your business’s call recording system – receive a free quote, site survey and have our experts install the software on your behalf.

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0121 716 8888

Could your business benefit from call recording? Get a FREE quote from Birmingham Telecom >

CALL RECORDING

Compliant Call Recording Solutions

Call recording for business is automated to identify patterns in KPIs to improve upon. It’s the ideal solution to stay compliant, control data, train staff, and resolve issues quickly.

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Demonstrate
Compliance >

Recordings are securely held in encrypted format and can be used for regulatory compliance.

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Resolve Disputes
Quickly >

Resolve “who said what” disputes quickly and easily to protect your business and staff.

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Provide Staff
with Training >

Train call handling techniques and customer interactions to improve performance.

Explore Call Recording Software Features

We offer powerful business call recording tools to help both SMEs and larger corporations across the UK. We can scale the features of the software for your needs and budget and integrate with our range of business telephone systems.

call recording

Compliant call recording >

Automatic call capture with 256-bit AES encrypted and long-term immutable cloud storage.

Compliant solutions

PCI compliance >

CNP (Cardholder Not Present) payment protection via redaction on voice calls or screen recordings, protecting customers information

statistics

AI-driven analytics >

Gather invaluable insights into agent interactions and customer experience, with keyword, phrase, and voice analysis tools available.

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Integrated with MS Teams >

Fully native Microsoft Teams integration allowing businesses to maximise usage of Teams as a UC solution, with award-winning compliance and analytics.

Feature packed

Instant deployment >

Deployed as a true-cloud solution, allowing customers to enjoy protection from regulatory compliance concerns in just hours.

Enterprise resilience

Globally hosted >

Global hosting in 40+ secure data centres ensures compliance with data sovereignty regulations and guaranteed geo-redundancy of data.

screen sharing

Capture & record >

Record desktop applications in real-time, allowing playback as a video file that is synchronous with audio interactions.

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Agent Dashboards >

Review agent performance, with KPIs available including professionalism, communication skills, compliance, effectiveness, and politeness.

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Call Drivers Dashboard >

Speech analytics allows categorises the nature of a call by using both default and user-defined terms.

metrics

Customer metrics >

Emotive voice stream and keyword algorithms help determine customer satisfaction and sentiment.

Simple online management

Simple management >

Login via our self-managed, simple to understand online portal that allows for licenses and features to be activated when needed.

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Cloud or on-premises >

Business call recording is available for deployment as a fully cloud based service, or if required, as part of an on-premises telephony solution.

Easy set-up process

At Birmingham Telecom, we make the process of setting up call recording software for business use simple and fast. Once set up, our call recording solutions are fully automated to record and securely store calls.

  • Business call recording software that works with all business telephone systems
  • Filter calls by date, time and phone number for easy navigation
  • Secured with role-based access to ensure only chosen people can access calls and playback
  • All recorded calls are securely held in an encrypted format and are fully compliant with the FCA
call recording for businesses
business call recording

Access data when needed

  • Call recording, transcription, screen capture, data redaction, and Microsoft Teams recording ensures complete audit trails.
  • Automatic capture without needing applications.
  • 256-bit AES encrypted storage hosted in 40 global data centres, which guarantees compliance with data sovereignty regulations.
  • Meets regulatory compliance requirements including MiFID II, PCI-DSS, HIPAA & GDPR.

Seamless integration

Our award-winning call recording software for businesses features native integration with Microsoft Teams, allowing for improved employee and customer experiences and simplifying compliance for MIFID-II, PCI-DSS, HIPAA and more.

  • Seamless integration can deliver compliance and analytics for those placing Microsoft Teams at the core of their UCaaS strategy
  • Cloud-based call recording for business can be deployed globally without interruption or downtime to existing systems
  • Our call recording solutions can integrate with Teams and other software on a scalable subscription-based service
Atmos for Microsoft Teams

Birmingham Telecom deliver business call recording solutions tailored to your needs -
Call 0121 716 8888 today!

Why Choose Birmingham Telecom?

For those operating in regulated industries, our business call recording solutions deliver a trusted and award-winning call recording platform. Choosing Birmingham Telecom for your call recording means putting your business first, as we can scale this service directly for your company’s unique size and operations.

Telecom Experts

No matter what questions or assistance you need, our friendly and knowledgeable team are on hand to help, boasting a 99.2% customer retention rate

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Reduced Costs

Our market-leading prices, combined with a subscription-based call recording solution, ensure you’re never left worrying about finances

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Scalable Services

We grow our services with your business, scaling your business call recording systems & integrating them with our wide range of hardware

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Business Call Recording FAQs

Business call recording refers to computer software that automatically captures audio from telephone systems for review, compliance, training or quality assurance purposes. It’s used across a wide range of business sectors, typically regulated ones, including healthcare, customer service and sales.

Call recording for business is legal in the UK under GDPR and Privacy and Electronic Communications Regulations (PECR). Businesses must have a valid reason for recording calls, whether for compliance or training, and they must inform customers that recording is taking place. While consent is not always required, transparency is essential.

Call recording solutions can provide many benefits for businesses. These include improved staff training, streamlined dispute resolution, quality control and regulatory compliance.

It helps protect both the business and its customers by maintaining an accurate record of conversations, ensuring standards are met, and enabling better customer service through performance reviews. With Birmingham Telecom, our business call recording options are proven to provide these advantages, keeping your business safe and one step ahead of competitors.

Both inbound and outbound calls can be recorded with our business call recording software, including internal transfers and conference calls. Depending on your setup, recordings can be triggered automatically or manually and stored securely for future reference or auditing purposes.

Absolutely – we provide the latest call recording solutions that are compatible with mobile phones and VoIP Phone Systems and other hardware, thanks to being cloud-based. If you’re unsure if your current devices can be integrated with our business call recording, talk to our team for assistance.

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or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.

Managed IT Support

Day to day IT management to keep your team productive and your systems stable.

Cyber Security

Keep your business protected with layered security, updates and threat monitoring from our team.

Microsoft 365 & Cloud

We can handle the setup, support and management of Microsoft 365, email and secure cloud working.

Looking to switch your IT Support to Birmingham Telecom ?

If you prefer to have a brief chat, call our IT Support Team on 0121 716 8888 to get started.

Save Money

Save up to 82% when you upgrade your phone system

Switch Provider

Switch to a more reliable, cheaper, UK provider

Get a FREE Quote

FREE comparison against your existing supplier

Birmingham Telecom

Need a new telephone system? Get a Fast, Same Day quote

Find out how we can help provide you with the right business telephone system, saving you up to 82%. Call our team on 0121 716 8888 for your FREE quotation.