Telephone Systems for Small Businesses

Discover a smarter way to manage business calls with flexible, modern business phone systems designed around how you work. Scalable, professional, and supported by real people who understand what matters.

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FIND THE RIGHT SOLUTION

Phone Systems for UK Businesses

Enhance your office telephone system from just £10/month and never lose service again with our cloud-hosted solutions.

For assistance or a quote, contact our friendly team at 0121 716 8888 or email us today.

3CX Phone Systems >

View our range of 3CX cloud hosted phone systems

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Hosted PBX Systems >

Cloud hosted telephone systems for your business

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IP Phone Systems >

Discover our managed IP telephone systems

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Compare Business Telephone Systems in Birmingham

Product Name

CallSwitch Lite

CallSwitch Business

3cx Professional

Number of Users

1 - 20

5 to 1000

5 to 1,000

Ideal for

Remote working, Simple working environments

Growing or established businesses looking & remote workers

Business of all types who require integrated apps with mobile or hybrid workers

Call Plan Option

Inclusive UK Landline & Mobile Calls

Video & Audio Conference

Yes

Phone No.

Keep your existing phone numbers or choose new numbers.

ISDN Switch off Ready ?

Yes

Install

Self or Engineer Installation

Support

Included

Future Proof

Automatic updates. Easily add users, simple to relocate

Cost options

Per user / per month

Fixed monthly cost for the entire system

Product Info

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Key Features of Our Business Phone Systems

Our business phone systems provide you with all of the functionality your team will ever need, without the need for expensive upfront costs for installation or the unwanted ongoing costs normally incurred for maintenance.

Because our cloud-based telephone systems are hosted in the cloud, the risk of downtime is significantly reduced. This ensures your telephony service is not restricted to a single fixed office location, enabling users to work seamlessly from home, on the road, or anywhere with an internet connection.

Whether you’re operating from a single site or across multiple office locations, our business phone systems keep you and your team connected anytime, anywhere, and on any device – offering the flexibility to meet the demands of today’s modern, agile businesses.

Unlimited UK National / UK Mobile minutes Included.
Access to the latest Yealink Colour IP Handsets.
Mobile softphone applications for both iOS and Android.
All aspects of the installation handled by our team.
Professional on-site installation when required.
UK based In-house support and provisioning team.
Fully itemised, easy to understand monthly billing.

Advanced Technical Support

As the leading telephone system installer in the Midlands, Birmingham Telecom are positioned to provide your company with a state-of-the-art business telephone system.

A business phone system from us will not only change the way your staff communicate but will also help you to increase productivity and enhance the performance of your team.

Once we have found you the perfect phone system, our account management and technical support staff will provide you expert-level advice and support for the years ahead to ensure your business always stays ahead of the curve.

Why Businesses Are Investing in Office Telephone Systems

Delivered through the cloud, our business telephone systems brings you a full range of great features that not only work on your desk handset but also on our web portal and mobile applications meaning that you can access all of your communications tools on the go.

Soft / mobile client >

Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.

Directory services >

Maintain a global company directory of all your employees or contacts.

Click-to-dial >

Dial with ease through our Communicator app wherever you see a number on-screen.

Collaboration >

Built-in collaboration, team chat, conference calls, video calling, instant messaging and other features to improve workflow.

Presence >

Set your presence status, so colleagues know if you’re available.

Voicemail transcription >

Instantly and automatically receive an email with a text transcription of any voicemail you receive.

Video conferencing >

Collaborate with colleagues using voice and video through our Communicator app.

Screen sharing >

Share screens and panes to enhance remote meetings and collaborate better.

Integrated call recording >

Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.

Compliant solutions >

Integration with the Atmos call recording and compliance suite ensures adherence with MIFID II and PCI regulations.

Cost-effective packages >

Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.

CRM integration >

Integrate with all the other services you need to ensure employee productivity and customer satisfaction.

Advanced PBX features >

Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.

Online management >

Add new users instantly, administer changes to call flows and configure features all from a single, secure online portal.

Enterprise resilience >

Enterprise grade voice network resilience, on a dedicated, geo-redundant platform with robust high-bandwidth infrastructure.

Seamless implementation >

Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.

Endpoint flexibility >

Options for desk phones, with a wide range of supported VoIP handsets & conference devices.

Auto attendant >

Ensure you direct your calls to the right place with an Automated Attendant.

Call menus & groups >

Bespoke call flows with hunt groups, IVR and auto attendants, out of hours and more making sure every caller gets through.

Connect with MS Teams >

Increase employee efficiency by centralising your communications through one application with no need to ‘click out’ to make calls.

Save up to 82% on your bills when you switch your services to Birmingham Telecom. Call us on 0121 716 8888

Business Telephone Systems FAQs

What is a business telephone system?

Phone systems for business are designed to allow multiple users to make, receive and manage calls efficiently. Unlike residential phones, business phone systems often include features like call routing, voicemail, conferencing and integrations with other business tools. Many modern systems are cloud-based, allowing users to work seamlessly from anywhere with an internet connection. Modern systems include:

VoIP phone systems – calls run over the internet
Hosted systems – cloud-based, with no on-site hardware
3CX system – flexible software PBX you can host on-premises or in the cloud
Managed IP systems – fully set up and maintained by a provider

What’s the difference between VoIP and traditional phone systems?

Traditional phone systems rely on landlines and on-site hardware (PBX) to handle calls. Traditional phone systems also use the soon-to-be-redundant PSTN technology and will soon require businesses to migrate to fully digital systems. VoIP (Voice over Internet Protocol) phone systems use an internet connection to transmit calls, often offering more flexibility, lower costs and modern features like mobile apps and video conferencing.

Hosted, 3CX and managed IP business phone systems are all types of VoIP solutions, with different levels of control and provider involvement.

Which type of system is best for my business?

Choosing the right business phone systems will depend on your priorities. A hosted system is best for businesses wanting quick setup, lower upfront costs and minimal IT management.

A 3CX system is great for organisations that want customisation and flexibility, with the choice to self-manage or host in the cloud. Managed IP systems are ideal if you want a hands-off solution with provider-managed support.

Birmingham Telecom offers all types of cloud-based business phone systems and can provide expert help in helping your business discover the ideal system.

What features do business phone systems offer?

Some of the most common features of business cloud phone systems include:

Call forwarding, transferring and routing
Voicemail to email or text
Call recording and analytics
Conference calling and video meetings
Mobile and desktop apps for remote work
Integration with CRM and helpdesk tools

3CX and managed IP systems often provide the most customisation, while hosted systems focus on ease of use.

Can team members use the system remotely?

That’s the beauty of VoIP and cloud-based business phone systems – they fully support remote working as long as an internet connection is available.

Staff can make calls on laptops, smartphones or VoIP desk phones connected to the internet. Traditional landline systems do not offer this flexibility.

How secure are business phone systems?

Modern business phone systems are incredibly secure thanks to a range of security features. VoIP systems, for example, use encryption, firewalls and authentication to protect calls. Hosted and managed IP systems rely on the provider’s security measures and often come with 24/7 monitoring. 3CX business phone systems give organisations more control but also require strong internal IT practices if self-hosted.

How much does a business phone system cost?

The cost of your chosen business phone system will be based on per-user / per-month. Each type of system will come with different features that also affect the overall price. Birmingham Telecom offers low monthly fees for each type of cloud-based business phone system, aligning the features you need with your budget.

Can we keep our existing phone numbers?

With VoIP and managed systems, Birmingham Telecom can easily port your existing numbers so your business doesn’t lose any continuity.

How long does installation take?

We work fast to ensure minimal disruption when installing your new phone systems.

As a general guide, hosted systems are usually up and running within a few hours, or a couple of days, depending on the scale.

Managed phone systems may take longer because the setup needs to be tailored to your existing infrastructure. 3CX systems are also fast thanks to being cloud-based.

Number porting and installation of any necessary broadband product could also dictate the installation time but please ask our team who can guide you accurately.

Do you provide training and support?

At Birmingham Telecom, our supportive team will fully install your business telephone systems and explain how everything works. We can support your business for the long term to ensure your communications are efficient, streamlined and in place to make your business succeed.

No matter the support or additional training you need, our team is always here to help.

What is the difference between telephone systems and PBX systems?

A telephone system is the overall setup that enables business communications.

These range from traditional, VoIP and hosted systems. A PBX (Private Branch Exchange) is the technology that manages internal and external calls for multiple users.

Modern PBX solutions include hosted PBX – a cloud-based phone system maintained by a provider. 3CX PBX is software-based with flexible and customisable features. Managed IP PBX is fully installed and supported by a provider.

Improving Performance & Communication for Small Businesses

Work from Anywhere >

Work from the office, from home or anywhere else you like and answer calls without disruption.

Full Application Integration >

Softphone applications to connection your office phone to your laptop, PC or smartphone.

Industry Leading Handsets >

Choose form our full range of Yealink IP Handsets, Wireless DECT and conferencing phones.

FREE UK Calls for life >

We offer UK national and mobile calls FREE of charge for the life of your contract with us.

Microsoft Teams Integration >

Full integration with MS Teams, providing phone system capabilities within the app.

Audio & Video Conferencing >

Our phone systems include both audio & video conferencing apps providing a truly unified solution.

Native Call Recording >

Call Recording is included as standard, allowing you to store important calls for up to 90 days at no cost.

Business Headsets >

We are the leading provider of business headsets, helping you connect your team to your devices.

Telephone Systems for Small Businesses

Phone Systems for UK Businesses

3CX Phone Systems >

Hosted PBX Systems >

IP Phone Systems >

Compare Business Telephone Systems in Birmingham

Key Features of Our Business Phone Systems

Advanced Technical Support

Why Businesses Are Investing in Office Telephone Systems

Soft / mobile client >

Directory services >

Click-to-dial >

Collaboration >

Presence >

Voicemail transcription >

Video conferencing >

Screen sharing >

Integrated call recording >

Compliant solutions >

Cost-effective packages >

CRM integration >

Advanced PBX features >

Online management >

Enterprise resilience >

Seamless implementation >

Endpoint flexibility >

Auto attendant >

Call menus & groups >

Connect with MS Teams >

Save up to 82% on your bills when you switch your services to Birmingham Telecom. Call us on 0121 716 8888

Business Telephone Systems FAQs

Improving Performance & Communication for Small Businesses

Work from Anywhere >

Full Application Integration >

Industry Leading Handsets >

FREE UK Calls for life >

Microsoft Teams Integration >

Audio & Video Conferencing >

Native Call Recording >

Business Headsets >

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