CALL RECORDING

Hosted call recording, playback, evaluation and storage.

Monitor the performance of your business and gain valuable insights into how your agents and staff handle customer calls.

Great Phones. Great Service. Great Deals.

Discover the right network, airtime plan and smartphone solution to and ensure your business mobile are faster, smarter and more cost effective for your business.

compliance

Demonstrate
Compliance.

Recordings are securely held in an encrypted format and can be used for regulatory compliance.

panasonic-phone-system-support

Resolve Disputes
Quickly.

Resolve “who said what” disputes quickly and easily to protect your business and staff.

People-working-together

Provide Staff
with Training.

Train call handling techniques and customer interactions to improve performance.

Business call recording made easy.

Business call recording is a reliable and easy to implement solution that helps protect your business. It can also be used to demonstrate compliance, resolve disputes, train your staff and protect your team.

We offer a choice of business call recording solutions that work with all phone system technologies in any combination. Once set up, our call recording solutions are fully automated to record and securely store calls. The intuitive interface allows you to filter calls by date, time and phone number so you can easily find, play or download any recordings you need.

The system is secured with role-based access to ensure only chosen people can access calls and playback. All recorded calls are securely held in an encrypted format, ensuring compliance with the FCA.

Connect our call recording solutions
to your new business telephone system.

Cloud Phone Systems

Cloud hosted phone systems with no onsite equipment, Yealink IP handsets and FREE UK calls.

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Managed IP Systems

Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy.

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3CX Hosted Systems

Discover our range of 3CX cloud hosted telephone systems providing the very best value for money.

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SIP Trunking

Learn more about how our SIP Trunking provides savings of 50% when compared against ISDN services.

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Discover the power of call recording.

Call recording is a powerful proposition, providing a detailed understanding of a customers’ experience or ‘journey’.

Return missed calls

Return missed calls before a competitor can take the sale, to instantly impact customer satisfaction levels.

Analyse call handling

Listen to call recordings to hear what was said at individual customer level. Train staff, identify top performers and resolve disputes.

Call resolution

Calculate call resolution time and understand the effort required to resolve customer queries by tracking call history and listening to the calls.

Streamline processes

Analyse calls and historical trends to reveal customer service workflow issues and ensure procedures are correctly scripted.

Analyse call wait time

Track how long a caller waits to be answered or called back, then assess how the call progresses by listening to the call recording.

Link recordings to CRM data

For a full understanding of who has called and what has been said by whom, link call recordings to your own CRM data.

Discover the power of business call recording.

Record and store an unlimited amount of outbound and inbound calls with ease. Once set up, our business call recording solution is fully automated to record and securely store calls. The intuitive interface allows you to filter calls by date, time and phone number so you can easily find, play or download any recordings you need.

For help, advice or to discuss your requirements,
get in touch with our team on 0121 716 8888.

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Phone Systems

We supply over 200 new phone systems annually

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One of the UK's leading mobile specialists

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Experts in VoIP telephony

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or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.