Scalable call logging and analytics software with seamless integration into your new cloud hosted phone system.
Manage, analyse and understand customer interactions using our call reporting software.
Measure call volumes, targets, caller tolerance and unreturned calls.
Report on call activity by extension, department, DDI and user.
Display key call metrics on live tiles in a format to be shared on a screen.
Manage, analyse and understand customer interactions using our call reporting software. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.
Highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording. Birmingham Telecom offer both cloud and hybrid solutions that are fully mobile-responsive with multi-lingual capability.
Extensive catalogue of reports to identify trends in performance. Report on call activity by extension, department, DDI and user.
Executive reports collate key data from multiple reports to provide observations and recommended business actions.
Measure call volumes, targets, grade of service, percentage of calls answered, caller tolerance and unreturned missed calls.
Quickly and easily get access to pre-defined or filtered data displayed on live tiles in tabular or graphical formats.
Measure important phone calls that have been missed but not yet returned. This report can be displayed as a wallboard tile.
Get access to software to visually display key call metrics on live tiles in a format to be shared on a screen or desktop.
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Amy Owen
Office Administrator | 24-7 Locks Limited
Empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call performance.
Differentiate your business from your competition by exceeding customer expectations, meeting SLAs and maximising customer experience.
Share group performance dashboards, team wallboards and trend reports to keep teams on target and focussed on success.
Identify business trends, highlight issues and share findings with the right people, at the right time to drive business performance.
Review live contact centre statistics to keep customer-facing teams focussed on customer experience all all times of the day.
Manage your contact team of agents by providing your business with the best supervisor analytics and agent management tools.
Clearly presented, meaningful user performance KPIs help to motivate individuals and agents. Managers can understand and support their individual team members, identify training gaps and champion high performers to help others to emulate that success.
Birmingham Telecom can supply and implement our powerful business analytics solution that can seamlessly integrate with your telephone system or cloud-hosted telephony solution and that will provide your business with cutting edge live analytics, reporting and dashboards.
You will gain the ability to monitor inbound and outbound calls to make informed decisions on system, department and user call activity and deliver a more effective service to your customers.
Accessing real-time reports, configurable dashboards and visual wallboards will also enable you to enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.
Cloud hosted phone systems with no onsite equipment, Yealink IP handsets and FREE UK calls.
Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy.
Discover our range of 3CX cloud hosted telephone systems providing the very best value for money.
Learn more about how our SIP Trunking provides savings of 50% when compared against ISDN services.
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We supply over 200 new phone systems annually
One of the UK's leading mobile specialists
Experts in VoIP telephony
or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.