CALL ANALYTICS

Get better business Insight
with our call management software.

Scalable call logging and analytics software with seamless integration into your new cloud hosted phone system.

Better Business Reporting.

Manage, analyse and understand customer interactions using our call reporting software.

Measurable
Results.

Measure call volumes, targets, caller tolerance and unreturned calls.

Detailed
Reporting.

Report on call activity by extension, department, DDI and user.

Key Call
Metrics.

Display key call metrics on live tiles in a format to be shared on a screen.

Call analytics, reporting and management made easy.

Manage, analyse and understand customer interactions using our call reporting software. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.

Highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording. Birmingham Telecom offer both cloud and hybrid solutions that are fully mobile-responsive with multi-lingual capability.

Hands on call analytics.

Work with in-depth reporting, live Analytics & dashboards

Flexible reporting

Extensive catalogue of reports to identify trends in performance. Report on call activity by extension, department, DDI and user.

Executive summary

Executive reports collate key data from multiple reports to provide observations and recommended business actions.

Incoming call analysis

Measure call volumes, targets, grade of service, percentage of calls answered, caller tolerance and unreturned missed calls.

Dashboards

Quickly and easily get access to pre-defined or filtered data displayed on live tiles in tabular or graphical formats.

Unreturned missed calls

Measure important phone calls that have been missed but not yet returned. This report can be displayed as a wallboard tile.

Wallboards

Get access to software to visually display key call metrics on live tiles in a format to be shared on a screen or desktop.

Make informed decisions that improve your business.

Over 70% of all online purchasing journeys start on Google – but CPC rates on Google Ads are now at an all time high.

An amazing, professional, above and beyond service when we moved over to Birmingham telecom from another supplier.

Amy Owen

Office Administrator | 24-7 Locks Limited

click here to read all of our reviews on Google

Drive staff performance.

Drive staff performance and maximise customer experience with call reporting and recording.

Monitor individual performance

Empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call performance.

Meet customer SLAs

Differentiate your business from your competition by exceeding customer expectations, meeting SLAs and maximising customer experience.

Improve team operations

Share group performance dashboards, team wallboards and trend reports to keep teams on target and focussed on success.

Drive team performance

Identify business trends, highlight issues and share findings with the right people, at the right time to drive business performance.

Drive productivity

Review live contact centre statistics to keep customer-facing teams focussed on customer experience all all times of the day.

Monitor Queues and Agents

Manage your contact team of agents by providing your business with the best supervisor analytics and agent management tools.

Empower individuals and agents with dashboards, reports and wallboards

Clearly presented, meaningful user performance KPIs help to motivate individuals and agents. Managers can understand and support their individual team members, identify training gaps and champion high performers to help others to emulate that success.

Leading business analytics.

Birmingham Telecom can supply and implement our powerful business analytics solution that can seamlessly integrate with your telephone system or cloud-hosted telephony solution and that will provide your business with cutting edge live analytics, reporting and dashboards.

You will gain the ability to monitor inbound and outbound calls to make informed decisions on system, department and user call activity and deliver a more effective service to your customers.

Accessing real-time reports, configurable dashboards and visual wallboards will also enable you to enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.

Our call analytics software works
seamlessly with all telephone systems.

Cloud Phone Systems

Cloud hosted phone systems with no onsite equipment, Yealink IP handsets and FREE UK calls.

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Managed IP Systems

Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy.

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3CX Hosted Systems

Discover our range of 3CX cloud hosted telephone systems providing the very best value for money.

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SIP Trunking

Learn more about how our SIP Trunking provides savings of 50% when compared against ISDN services.

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or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.