7 Questions To Ask When Buying A Business Phone System

In this article, we’ll look at the 7 questions you should ask when buying a business phone system.

Buying a business phone system can be a difficult take as you will often find yourself being bogged down with incorrect information and technical jargon plus this is probably something you have never done before and it can baffle even the most tech-savvy people.

Whether it is your first time buying a phone system or your fifth-time upgrading an existing system, things can get confusing but don’t be put off – Birmingham Telecom are here to help!

Based on our experience working with 23,200 clients over the years, we have found there are 7 essential questions that you need to ask when going through the process of buying a business telephone system. These are the questions that you need to be asking when looking at any of our  competitors offer their input and suggest they have the perfect business phone system for you. 

If you prefer, you can download these questions as a PDF below:

Is the business phone system you are being offered ISDN Switch Off ready?

At Birmingham Telecom, every phone system that we sell is ISDN Switch off ready. Your new system will be SIP and IP enabled, and so will be feature-packed, bringing huge productivity benefits to you and your business.  

Every phone system you consider should now be ready for the huge implications the ISDN switch off will bring to businesses all across the UK.  If you get offered a solution that is not ready for these changes then it is certainly not a solution you should consider.

How many phone lines will I need?

Unless each staff member will be on the phone at the same time, then you will not need a line for each team member. Do not be misled by a competitors sneaky sales techniques, forcing you into unnecessary purchases. Instead, save money and get a solution that allows you to share all of your lines across all staff and handsets.

Which brand is the best for my business?

We always say that the brand and type of system you choose always depends on your unique business circumstances. However, we will say that if you purchase a popular brand you will find it easier to locate spare parts for repairs and expansion for the years ahead.  Our online team stock and supply parts for the majority of popular telephone system and as always, we are always here to help you, so chat with one of our friendly advisors to discover which solution and brand is the best fit for your business requirements.

Am I required to sign a maintenance contract when buying a business phone system?

When you buy a business phone system from Birmingham Telecom you will never be forced to sign a maintenance agreement with your purchase unless its something you opt for.  Many of our competitors force customers to sign a 7-year support and maintenance agreement on purchase which essentially locks you in for a minimum of 84 months.  This would be a mistake and time and time again we find unhappy customers with obsolete equipment who are committed to expensive and restrictive contracts.

Once your system is programmed and installed professionally, the majority of the changes you need should be able to be handled remotely. So, find a provider who offers suitable remote support and then you will only have to pay for an onsite technician when you really need one.

How will you support me?

At Birmingham Telecom, we work closely with you through every step of the journey. We will be with you today, tomorrow and next year with our industry-leading technical support taking on your day to day challenges. Our UK based team are always available to answer any questions that you might have and to make remote programming changes you need in the future.

What cabling requirements will my new business phone system have?

Upgrading your business telephone system does not automatically mean that you will have to alter your existing cabling. Cabling requirements are more often a by-product of your office space than of the phone system itself. However, if you do need to make changes to your existing cabling then there is no need to panic – we can send out an engineering team to survey, review and assess your unique situation. Also, this site visit is free meaning you will always fully understand what work is needed before you commit to any kind of purchase.

Does the supplier offer a replacement guarantee?

Does the supplier in question offer you a replacement guarantee if the solution that is installed turns out to not be fit for purpose?  We offer a no questions asked exchange guarantee for on-premise phone systems we supply.  If you are not totally happy that the solution fits your business needs, we will discuss the situation and if required, replace the system with another one from our range.

Conclusion

In this article, we’ve looked at the 7 most important questions to ask when buying a business phone system.  The cost of the system is not the only thing that needs to be taken into consideration so it’s important to ask yourself everything before you commit.

If you have any other questions when buying a new business telephone system, please give our team a call on 0121 716 8888 and we will always be happy to help.

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