Get a better insight into your business with call management software
Measure call volumes, targets, caller tolerance and unreturned calls
Report on call activity by extension, department, DDI and user
Filter data displayed on live tiles in tabular or graphical formats
Display key call metrics on live tiles in a format to be shared on a screen
#1 For Business Reporting
Manage, analyse and understand customer interactions using our call reporting software. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.
Highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording. Birmingham Telecom offer both cloud and hybrid solutions that are fully mobile-responsive with multi-lingual capability.
- Return missed calls
- View call traffic in real-time
- Analyse call traffic and identify peak times
- Customised dashboard
- Easily export data and create targeted reports
Make Informed Decisions
- Unreturned missed calls are identiﬁed enabling a rapid recovery of abandoned or lost calls
- Browse an extensive catalogue of reports or use ﬁlters to customise your own to identify trends in performance.
- Report on call activity by extension, department, DDI and user
- Incoming call analytics – Measure call volumes, targets, grade of service, percentage calls answered and unreturned missed calls
- Schedule reports – for yesterday, last week or custom dates
Executive reports collate data from multiple reports and provide observations and recommended actions
- Customised dashboards and wallboards add a tv to your office to showcase the call traffic and observations from the phone system
Leading business analytics
Birmingham Telecom can supply and implement our powerful business analytics solution that can seamlessly integrate with your telephone system or cloud-hosted telephony solution and that will provide your business with cutting edge live analytics, reporting and dashboards.
You will gain the ability to monitor inbound and outbound calls to make informed decisions on system, department and user call activity and deliver a more effective service to your customers.
Accessing real-time reports, configurable dashboards and visual wallboards will also enable you to enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.
Hands-on with Call Management
Intelligent Real-Time Fraud and Credit Management
Our call logging solutions have been developed to combat rising and ever-evolving VOIP fraud on hosted UC and SIP trunking platforms, where monetary damages are currently more than double that of credit card fraud.
New technology proactively identifies and kills fraud, uniquely combining fraud protection and credit management in one single solution.
If you need any further help or wish to discuss call logging and management software with our team, please call us on 0121 716 8888.
Live Call Analytics, Dashboards & Wallboards
Fully Compatible with our solutions
Cloud hosted phone systems with no onsite equipment with FREE IP handsets and FREE UK calls.
IP business telephone systems that are installed at your premises using fibre connectivity and a SIP trunk.
Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy.