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Contact us >

Drop us an Email or call our team on 0121 716 8888

CALL MANAGEMENT SOFTWARE

Get better business Insight
with our call management software >

Scalable call logging and analytics software with seamless integration into your new cloud hosted phone system. If you could benefit from business call management and reporting tools for your phone system, get in touch or call us on 0121 716 8888.

Get in Touch

0121 716 8888

CALL LOGGING SOFTWARE

Compliant, secure & redundant Better Business Reporting.

Manage, analyse and understand customer interactions using our call reporting software.

Call analytics, reporting and management made easy >

Manage, analyse and understand customer interactions using our call reporting software. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.

Highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording.

Get hands on with call management software >

Work with in-depth reporting, live Analytics & dashboards designed to work on any phone system whether on premise or hosted in the cloud.

Flexible Reporting >

Extensive catalogue of reports to identify trends in performance. Report on call activity by extension, department, DDI and user.

Incoming call analysis >

Measure call volumes, targets, grade of service, percentage of calls answered, caller tolerance and unreturned missed calls.

Unreturned missed calls >

Measure important phone calls that have been missed but not yet returned. This report can be displayed as a wallboard tile.

Executive summary >

Executive reports collate key data from multiple reports to provide observations and recommended business actions.

Dashboards >

Quickly and easily get access to pre-defined or filtered data displayed on live tiles in tabular or graphical formats.

Wallboards >

Get access to software to visually display key call metrics on live tiles in a format to be shared on a screen or desktop.

Make informed decisions that improve your business >

Unreturned missed calls are identiﬁed enabling a rapid recovery of abandoned or lost calls.
Browse an extensive catalogue of reports or use ﬁlters to customise your own to identify trends in performance.
Report on call activity by extension, department, DDI and user.
Incoming call analytics – Measure call volumes, targets, service, calls answered and unreturned missed calls.
Schedule reports for yesterday, last week or custom dates.
Customised dashboards and wallboards to showcase the call traffic and observations directly from your telephone system.

Empower individuals and agents with dashboards, reports and wallboards

Clearly presented, meaningful user performance KPIs help to motivate individuals and agents. Managers can understand and support their individual team members, identify training gaps and champion high performers to help others to emulate that success.

How many calls have you made?
How much time do you spend talking during the day?
How long does it take for you to answer a call?
How many calls have you missed and returned?
Which calls should be reviewed for clarity or for follow up?

Reporting, analytics & wallboards tailored to your business >

Birmingham Telecom can supply and implement our powerful business analytics solution that can seamlessly integrate with your telephone system or cloud-hosted telephony solution and that will provide your business with cutting edge live analytics, reporting and dashboards.

You will gain the ability to monitor inbound and outbound calls to make informed decisions on system, department and user call activity and deliver a more effective service to your customers.

Accessing real-time reports, configurable dashboards and visual wallboards will also enable you to enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.

Drive staff performance >

Drive staff performance and maximise customer experience with call reporting and recording.

Monitor Staff Performance >

Empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call performance.

Incoming Call Analysis >

Share group performance dashboards, team wallboards and trend reports to keep teams on target and focussed on success.

Drive Productivity >

Review live contact centre statistics to keep customer-facing teams focussed on customer experience all all times of the day.

Meet Customer SLAs >

Differentiate your business from your competition by exceeding customer expectations, meeting SLAs and maximising customer experience.

Drive Team Performance >

Identify business trends, highlight issues and share findings with the right people, at the right time to drive business performance.

Monitor Queues and Agents >

Manage your contact team of agents by providing your business with the best supervisor analytics and agent management tools.

We enable your business to do more! Call us on 0121 716 8888

Birmingham Telecommunications Ltd,
Telecom House, Coleshill, Warwickshire, B46 1HT

Email: info@birminghamtelecom.co.uk

Telephone Systems

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