Scalable call logging and analytics software with seamless integration into your new cloud hosted phone system. If you could benefit from business call management and reporting tools for your phone system, get in touch or call us on 0121 716 8888.
Manage, analyse and understand customer interactions using our call reporting software.
Measure call volumes, targets, caller tolerance and unreturned calls.
Report on call activity by extension, department, DDI and user.
Display key call metrics on live tiles in a format to be shared on a screen.
Manage, analyse and understand customer interactions using our call reporting software. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.
Highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording.
Clearly presented, meaningful user performance KPIs help to motivate individuals and agents. Managers can understand and support their individual team members, identify training gaps and champion high performers to help others to emulate that success.
Birmingham Telecom can supply and implement our powerful business analytics solution that can seamlessly integrate with your telephone system or cloud-hosted telephony solution and that will provide your business with cutting edge live analytics, reporting and dashboards.
You will gain the ability to monitor inbound and outbound calls to make informed decisions on system, department and user call activity and deliver a more effective service to your customers.
Accessing real-time reports, configurable dashboards and visual wallboards will also enable you to enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.
or if you prefer, please call our team on 0121 716 8888 for help, advice or to get a quote on any services you need.