Get a better insight into your business with call management software

Get a free quotation on our cloud hosted call logging and call management solutions by calling 0121 716 8888
Complete our form for a FREE Quotation for Call Logging

Measure call volumes, targets, caller tolerance and unreturned calls

Report on call activity by extension, department, DDI and user

Filter data displayed on live tiles in tabular or graphical formats

Display key call metrics on live tiles in a format to be shared on a screen

#1 For Business Reporting

Manage, analyse and understand customer interactions using our call reporting software. Gain insight to identify business efficiencies, improve customer service and deliver a return on your telecoms investment.

Highly scalable, easy to deploy, easy to adopt and easy to use, whilst meeting industry compliance regulations for both reporting and call recording. Birmingham Telecom offer both cloud and hybrid solutions that are fully mobile-responsive with multi-lingual capability.

  • Return missed calls
  • View call traffic in real-time
  • Analyse call traffic and identify peak times
  • Customised dashboard
  • Easily export data and create targeted reports

Make Informed Decisions

  • Unreturned missed calls are identified enabling a rapid recovery of abandoned or lost calls
  • Browse an extensive catalogue of reports or use filters to customise your own to identify trends in performance.
  • Report on call activity by extension, department, DDI and user
  • Incoming call analytics – Measure call volumes, targets, grade of service, percentage calls answered and unreturned missed calls
  • Schedule reports – for yesterday, last week or custom dates
    Executive reports collate data from multiple reports and provide observations and recommended actions
  • Customised dashboards and wallboards add a tv to your office to showcase the call traffic and observations from the phone system

Leading business analytics

Birmingham Telecom can supply and implement our powerful business analytics solution that can seamlessly integrate with your telephone system or cloud-hosted telephony solution and that will provide your business with cutting edge live analytics, reporting and dashboards.

You will gain the ability to monitor inbound and outbound calls to make informed decisions on system, department and user call activity and deliver a more effective service to your customers.

Accessing real-time reports, configurable dashboards and visual wallboards will also enable you to enhance operational efficiency, optimise business decision-making and ultimately improve customer satisfaction.

Hands-on with Call Management

Flexible Reporting

Extensive catalogue of configurable reports to identify trends in performance. Report on call activity by extension, department, DDI and user.

Incoming Call Analysis

Measure call volumes, targets, grade of service, percentage of calls answered, caller tolerance and unreturned missed calls.

Unreturned Missed Calls

Measure important phone calls that have been missed but not yet returned. This report can be displayed as a wallboard tile.

Executive Summary​

Executive reports collate key data from multiple reports to provide observations and recommended business actions.

Dashboards​

Quickly and easily get access to pre-defined or filtered data displayed on live tiles in tabular or graphical formats.

Wallboards

Get access to software to visually display key call metrics on live tiles in a format to be shared on a screen or desktop.

Intelligent Real-Time Fraud and Credit Management

Our call logging solutions have been developed to combat rising and ever-evolving VOIP fraud on hosted UC and SIP trunking platforms, where monetary damages are currently more than double that of credit card fraud.

New technology proactively identifies and kills fraud, uniquely combining fraud protection and credit management in one single solution.

If you need any further help or wish to discuss call logging and management software with our team, please call us on 0121 716 8888.

Live Call Analytics, Dashboards & Wallboards

Live Call Reporting

Monitor hunt groups, call queues, incoming calls on users as well as critical metrics such as GoS, PCA and caller tolerance.

Essential Team Stats

We provide your team with real-time dashboards and wallboards to display call queue parameters on a PC or wall-mounted LED TV.

Wallboards​

Pre-configured and customisable wallboards to display real-time metrics. View live call and queue statistics for customer-facing teams.

Monitor Live Calls​

View metrics on calls in progress, time in current status, average queue time, wait time and call duration.

Group View Wallboard​

We give you access to team dashboards and wallboards to display essential sales call statistics in real-time on a PC screen or wall mounted LED TV.

Live Analytics on Users

Review live analytics by user, such as time logged in, number / duration of inbound / outbound calls and availability.

Fully Compatible with our solutions

cisco-routers

Upgrade to SIP and benefit from savings of 50% against ISDN – includes FREE UK calls.

cloud-hosted-voice-service

Cloud Hosted

Cloud hosted phone systems with no onsite equipment with FREE IP handsets and FREE UK calls.

on-premises-phone-systems

On Premise

IP business telephone systems that are installed at your premises using fibre connectivity and a SIP trunk.

voip-based-phone-systems

Managed IP

Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy.

Are you looking to monitor your staff performance or report and analyze your incoming and outgoing calls? Call 0121 716 8888

Live Call Reporting

Monitor hunt groups, call queues, incoming calls on users as well as critical metrics such as GoS, PCA and caller tolerance.

Essential Team Stats

We provide your team with real-time dashboards and wallboards to display call queue parameters on a PC or wall-mounted LED TV.

Wallboards​

Pre-configured and customisable wallboards to display real-time metrics. View live call and queue statistics for customer-facing teams.

Monitor Live Calls​

View metrics on calls in progress, time in current status, average queue time, wait time and call duration to improve the performance of your teams.

Incoming Call Analysis

Measure call volumes, targets, grade of service, percentage of calls answered, caller tolerance and unreturned missed calls.

Live Analytics on Users

Review live analytics by user, such as time logged in, number / duration of inbound / outbound calls and availability.

Interested in Call Logging? Complete the enquiry form for a fast, FREE quotation.

Trusted By 23,200 U.K. Businesses

5 Star Google Review Rating

First Class Service & Support

Need a Mobile Broadband Quote? Get in touch and receive a call back from one of our specialists within an hour …..

Trusted By 23,200 U.K. Businesses

5 Star Google Review Rating

First Class Service & Support

Need a Free Mobile Tariff Review? Get in touch and receive a call back from one of our specialists within an hour …..

Trusted By 23,200 U.K. Businesses

5 Star Google Review Rating

First Class Service & Support

Need a SIM Only Mobile Quote? Get in touch and receive a call back from one of our specialists within an hour …..

Trusted By 23,200 U.K. Businesses

5 Star Google Review Rating

First Class Service & Support

Need a Quote? Get in touch and receive a call back from one of our specialists within an hour …..

Trusted By 23,200 U.K. Businesses

Fast, UK based support

FREE UK Calls for all customers who upgrade

Interested in Upgrading? Get in touch and receive a call back from one of our specialists within an hour …..

Upgrade to SIP quickly and with no upfront costs

Get your first 30 days completely FREE

Full Management of your Phone Numbers and Porting

FREE UK Calls for all customers who upgrade

Interested in Upgrading to SIP? Get in touch and receive a call back from one of our specialists within an hour …..
Get in touch and receive a call back from one of our specialists within an hour …..
Get in touch and receive a call back from one of our specialists within an hour …..
Get in touch and receive a call back from one of our specialists within an hour …..