Cloud Hosted Phone Systems for Businesses

Discover our award-winning cloud-based phone systems, fit with seamless app and CRM integration and with powerful analytics included. Enjoy unlimited calling, video conferencing, voicemail and teams integration with our fully hosted business phone systems, from as little as £15 / month.

Work From Anywhere

Make and receive business calls from mobile, laptop or desktop. Your team stays connected wherever they work.

Predictable Pricing

Simple per-user monthly costs with no hidden fees. Scale up or down without penalties or long-term contracts.

Reliable support

UK-based technical support when you need it. Fast response times and expert help to keep your business running.

Feature Rich

Professional call management, auto-attendants, call recording, analytics and CRM integrations included as standard.

All-in-one Cloud Hosted Phone System

Our fully cloud hosted VoIP telephone systems brings you a full range of great features that not only work on your desk handset but also on our web portal and mobile applications meaning that you can access all of your communications tools on the go.

Handsets

Get advanced call control and never miss a call.

Call Center

All inbound and outbound call capabilities for both agents and supervisors.

Video Conferencing

Start or schedule meetings with anyone easily in clicks.

Messaging

We can offer your business WhatsApp, SMS and Facebook messages all through one interface.

Website Live Chat

Integrate your Phone System directly with Live Chat via your website.

Integrations

Out-of-the-box integrations to your CRM and other apps to streamline your business workflows.

Apps

Softphone applications that connect your office phone to your laptop, PC or smartphone.

AI Tools

Intelligent AI tools that turn your phone system into a smarter, more responsive communication hub.

Auto Attendant

Ensure you direct your calls to the right place with an Automated Attendant.

Call Recording

Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.

Music on Hold

Create and update professional on-hold music recordings, auto-attendant and out of hours messages.

Business Headsets

Business headsets for calls, meetings and hybrid work, fulfilled by The Headset Store, our headset brand.

CLOUD HOSTED VOICE

Hosted Telephone Systems for Growing Businesses

Cloud business phone systems allow you to make and receive calls using a computer, mobile device or IP phone and are fully managed through the cloud for ease of use. This solution adds value to your business by supporting remote and hybrid workers and reducing the need for expensive on-site hardware.

For assistance or a quote, contact our friendly team at 0121 716 8888 or email us today.

YEALINK HANDSETS

Choose from handsets or Apps providing true flexibility depending on the way you want to work.

SEE HANDSETS

FIND THE RIGHT FIT

Find and compare the right cloud telephone system for your business needs.

COMPARE PRODUCTS

DISCOVER CLOUD HOSTED

Speak to a member of our team to discover the features of our cloud-hosted phone systems.

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What is a Cloud Phone System?

A cloud based phone system is a modern-day telecommunications solution that uses VoIP (Voice over Internet Protocol) to make and receive calls over the internet.

Unlike traditional copper landlines or on-premises PBX systems, hosted telephone systems require no wiring or bulky hardware, as they’re hosted remotely by a service provider.

When businesses use a cloud telephone system, they will no longer have to maintain infrastructure in-house, reducing both complexity and cost. Cloud based phone systems support a wide range of VoIP hardware that businesses will still need to have installed, from desk phones to smartphones and laptops.

These core features are ideal for growing organisations, as well as remote and hybrid teams that need to stay connected from anywhere. By switching to a cloud hosted phone system, businesses can benefit from flexible, scalable and cost-effective communication.

Compare Cloud Hosted Telephone Systems

Choose from our range of cloud-based phone systems and discover the solution that best meets the requirements of your business. All of our products can be completely tailored to meet your needs, so don’t hesitate to get in touch if you need help or have questions.

Product Name

CallSwitch Lite

CallSwitch Business

3cx Professional

Number of Users

1 - 20

5 to 1000

5 to 1,000

Ideal for

Remote working, Simple working environments

Growing or established businesses looking & remote workers

Business of all types who require integrated apps with mobile or hybrid workers

Call Plan Option

Inclusive UK Landline & Mobile Calls

Video & Audio Conference

Yes

Phone No.

Keep your existing phone numbers or choose new numbers.

ISDN Switch off Ready ?

Yes

Install

Self or Engineer Installation

Support

Included

Future Proof

Automatic updates. Easily add users, simple to relocate

Cost options

Per user / per month

Fixed monthly cost for the entire system

Product Info

DOWNLOAD

" The Team at Birmingham Telecom have given us exceptional customer support with unwavering attention to detail. Their team go the extra mile to ensure every issue is resolved swiftly, minimizing business downtime and keeping operations running smoothly. The dedication and professionalism they show is truly impressive, making them our trusted and reliable partner for all of our telecom and internet needs. We have been with them for over a decade and continue to recommend them as the only company to go to. "

Serena Mears

Hughie Willett Machinery

Unlimited UK Calls
Access to the latest Yealink Colour IP Handsets
Mobile applications for both iOS and Android
Full installation handled by our team
UK based In-house support team
Fully itemised, easy to understand billing

Cost Effective & Scalable Cloud Telephone Systems

Our Cloud-Hosted Phone Systems provide you with all of the functionality of a traditional phone system but without the need for expensive upfront cost for installation or the ongoing costs for maintenance.

Because our hosted VoIP phone systems are based in the cloud, your telephony service is not limited to use from a single fixed office location, enabling users to work on the road or from home is a breeze.

Whether you are a single site business or based out of multiple office locations, our cloud-hosted phone systems allow you and your team to be connected anytime, anywhere and on any device – meeting the demands of any modern, agile business.

Save up to 82% on your bills when you switch your services to Birmingham Telecom. Call us on 0121 716 8888

How Does a Cloud Hosted Phone System Work?

A cloud based phone system works by converting voice signals into digital data packets that are transmitted over the internet. Calls are routed through your provider’s cloud based infrastructure, handling all connections, call management and routing.

Calls are made and received using a variety of compatible devices, including IP desk phones, smartphones and desktop computers using softphone applications. These devices, paired with a hosted phone system, also come with powerful built-in features, such as call forwarding, voice-to-email analytics and CRM or helpdesk integrations, offering enhanced functionality over traditional systems.

Thanks to the system being hosted off-site by your service provider, setup is quick and only requires an internet connection and your choice of business telephone systems.

What are the Benefits of a Cloud Based Phone System?

Switching to a cloud-based phone system means ditching expensive hardware, gaining professional features instantly, and giving your team the freedom to work from anywhere all while cutting your existing telecoms costs by up to 60%

Save 40 - 60% on phone costs

No more buying expensive desk phones, maintaining on-site servers, or paying engineers for upgrades. Cloud phone systems work through the internet with simple pay-per-user pricing. Add or remove users instantly without wasting money on unused lines or being caught short when you’re busy.

Work from anywhere, sound professional everywhere

Your team can take and make calls from mobile, laptop, or desktop using your business number.

Whether working from home, in the office or out meeting clients, they’ll have access to the same features and call history. Customers get a consistent, professional experience every time.

Set up in hours, not weeks

Get your entire team connected in a day, not waiting weeks for engineers to install phone lines.

Add new starters in minutes with a few clicks. If you are moving premises, your phones move with you no installation needed.

Everything’s managed through a simple online dashboard.

Never miss important calls again

Intelligent call routing ensures calls reach the right person first time. Set up call queues, voicemail-to-email, after-hours messages and automatic call recording. See who’s available before transferring calls. Get analytics on missed calls and busy periods so you can staff accordingly.

Works with the tools you already use

Integrate with your CRM to see customer details when they call. Sync with Microsoft Teams or Slack for seamless communication. Connect to your help desk so support tickets are created automatically. Make calls directly from your browser without switching apps.

Grow your business

Add new team members in minutes as you expand with no waiting for phone line installations or without being forced into buying extra hardware.

Opening a second location? Your new office is connected instantly. Busy season? Scale up temporarily without long term contracts. Quiet period? Scale back down. Your phone system flexes with your business.

Access to all professional features

Get enterprise-grade call management from day one. Auto-attendants greet callers professionally and route them to the right department. Set up call queues so customers never get a busy tone. Record calls for training and compliance. Access real-time dashboards showing call volumes, wait times, and team performance, helping you make smarter staffing decisions.

Have the freedom to work from anywhere

When you switch to our cloud hosted phone systems you and your staff can work from the office or remotely.

Via Desk Phone >

Choose from our full range of the latest Yealink desk handsets.

Via Mobile >

Make and receive calls from your mobile as if you were in the office.

From your PC >

Our app allows you to work from your computer in the office or at home.

From Home >

Allow your staff to work from home using the same extension number.

Cloud Hosted Telephone Systems FAQs

How does a cloud phone system work?

Cloud based phone systems converts your voice into digital data and transmits this over the internet. These systems are managed by a third-party provider who handles all the infrastructure of the tool, including call routing, management and connection.
You can make and receive calls using IP phone systems but with a hosted phone system, you also get advanced features like call forwarding, voicemail-to-email, CRM integrations and analytics.

What are the benefits of cloud-based phone systems?

Benefits of cloud business phone systems include:

Flexibility – the phone system can be accessed from any location, provided it has an internet connection
Scalability – the system grows with your business, adapting to changes and letting you add and take away users with ease
Cost savings – tends to be more cost effective than traditional landlines that may require upfront costs for hardware and software
Advanced features – enjoy automated call routing, analytics, call forwarding and high-quality video conferencing

Is a cloud phone system reliable?

Absolutely – cloud hosted phone systems use high-availability service to ensure a stable connection for your teams. Have peace of mind that your calls remain stable and service stays online even during outages.

Enjoy consistent performance and seamless connectivity wherever your team are.

What equipment do I need?

All the equipment you need is a stable internet connection and a compatible device (laptop or smartphone). Optional accessories can include Yealink handsets, conference phones or headsets for slightly improved call quality – this may be beneficial for noisy offices like call centres.

Can I keep my existing phone numbers?

Absolutely. The setup of cloud hosted phone systems is seamless and stress free. Our cloud telephone systems allow you to keep your existing numbers, so you can make the switch without disrupting your internal and external communications.

How does a cloud system support remote teams?

A cloud based phone system allows staff to make and receive calls from anywhere, as long as both sides have an internet connection. Employees can stay connected using mobile or desktop apps and easily join video meetings, access team messaging and collaborate in real-time – ideal for remote or hybrid teams.

What internet speed is required?

To ensure a smooth performance, we recommend a reliable broadband speed of X. The faster the connection, the better the quality of the call. If the internet speed isn’t fast enough, you may experience lag during large conference calls and screen sharing.

How long does setup take?

Setup is usually quick and hassle-free. Cloud based phone systems don’t require on-site servers or specialised equipment. Birmingham Telecom handles the installation for you, including number porting, so your team can start using the system within a few days.

Do you offer support and training?

Yes. Our expert team provides full UK-based support and guidance. We can also train staff on how to use cloud business phone systems, ensuring your team gets the most from your hosted telephone systems.

Cloud Hosted Phone Systems for Businesses

Work From Anywhere

Predictable Pricing

Reliable support

Feature Rich

All-in-one Cloud Hosted Phone System

Handsets

Call Center

Video Conferencing

Messaging

Website Live Chat

Integrations

Apps

AI Tools

Auto Attendant

Call Recording

Music on Hold

Business Headsets

Hosted Telephone Systems for Growing Businesses

YEALINK HANDSETS

FIND THE RIGHT FIT

DISCOVER CLOUD HOSTED

What is a Cloud Phone System?

Compare Cloud Hosted Telephone Systems

Cost Effective & Scalable Cloud Telephone Systems

Save up to 82% on your bills when you switch your services to Birmingham Telecom. Call us on 0121 716 8888

How Does a Cloud Hosted Phone System Work?

What are the Benefits of a Cloud Based Phone System?

Have the freedom to work from anywhere

Via Desk Phone >

Choose from our full range of the latest Yealink desk handsets.

Via Mobile >

Make and receive calls from your mobile as if you were in the office.

From your PC >

Our app allows you to work from your computer in the office or at home.

From Home >

Allow your staff to work from home using the same extension number.

Cloud Hosted Telephone Systems FAQs

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