Complaints Proceduce

Whilst we pride ourselves on delivering an exceptional service to our customers but occasionally we may fall short of the high standards we wish to attain. If in any instance you need to make a complaint, we want to make it as painless as possible. Any complaint we receive will be responded too within 24 hours of it being received. A holding letter will be sent through to you and the intention is to resolve your complaint within ten working days of its receipt.

If your complaint relates to our sales process

Get in touch with our managing director to directly raise a complaint related to our sales process, our service or an employee.

If your complaint relates to technical support

Get in touch with the technical director to directly raise a complaint related to our technical, support or our engineering team.

Get in touch with us

If you have any questions, advice or just want to talk about your business please get in touch.

For emergencies and out of hours help, please see our out of hours contact information shown below. We understand that we have customers that do work weekends so in the event of an emergency we will do our best to provide support.

Urgent Support & Complaints

In the event of a complete failure or technical emergency, please contact us initially via the Technical Inbox. Alternatively, you can contact key staff members using the details shown below.

Sales Enquiries – info@birminghamtelecom.co.uk
Tech Support – technical@birminghamtelecom.co.uk
Managing Director – info@birminghamtelecom.co.uk
Technical Director – dan@birminghamtelecom.co.uk

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