SUPPORT

Billing login >

Login to our billing platform to view your bills & reports.

Remote support >

If asked by our team, please use this link for remote support.

Contact us >

Drop us an Email or call our team on 0121 716 8888

COMPLAINTS PROCEDURE

Information relating to our complaints procedure >

Whilst we pride ourselves on delivering an exceptional service to our customers, occasionally we may fall short of our normal high standards. If in any instance you need to make a complaint, we want to make it as painless as possible and we will always try to resolve your complaint within ten working days of its receipt.

Complete the below form if you have a complaint or an issue you need help with >

Our Complaints Procedure >

Whilst we pride ourselves on delivering an exceptional service to our customers but occasionally we may fall short of the high standards we wish to attain. If in any instance you need to make a complaint, we want to make it as painless as possible. Any complaint we receive will be responded too within 24 hours of it being received. A holding letter will be sent through to you and the intention is to resolve your complaint within ten working days of its receipt.

If your complaint relates to our sales process or an individual

Get in touch with our managing director to directly raise a complaint related to our sales process, our service or an employee.

If your complaint relates to technical support or installation problems

Get in touch with the technical director to directly raise a complaint related to our technical, support or our engineering team.

OPENING HOURS

Monday to Thursday: 9am until 5:30pm

Friday: 9am until 4:30pm

BY TELEPHONE

01675 432 111
or
0121 716 8888

ADDRESS

Birmingham Telecom
Telecom House
27a Roman Way
Coleshill B461HQ