Improve your customers on-hold experience.

Get a quote for custom music on hold, voicemail and auto attendant recording to enhance the message your customers hear.  Call us on 0121 716 8888

Need assistance? Talk to our expert team and get the help you need

Turn silence into sales

Instead of having your customers listen in to dial tones, irritating beeps or silence, deliver a custom message of your choice that will enhance listeners’ on-hold experience.

Messages on hold are a fantastic tool to boost client engagement and improve customers on hold experience. Using prerecorded messages you can deliver content straight to a captive audience. You can customise your voicemail, your auto attendant recordings and even create your own branded messages to deliver important business information.

You have the option to record your own messages or we can arrange for a professional voice artist to record them for you. We also offer a choice of on-hold music depending on what best suits your business, with a range of tracks from gentle, relaxing music to fast-paced tunes.

For help, advice or to discuss your requirements, please get in touch with our team on 0121 716 8888 and we will be happy to provide you with a quotation or even visit your premises to make recommendations.

Reduce hang-up rates

83% of callers who are put on hold or into a queue without music on hold are likely to hang up after just 15 seconds of silence!

Deliver powerful marketing messages

Our service can transform wasted time into a powerful marketing tool that can deliver sales.

Enhance your image

Our music and message on hold solutions are professionally put together to compliment your business activity.

Keep customers in the loop

Keep current and prospective customers up to date on your latest news and developments.

Improve your professional image

You can make the most of waiting time with on hold marketing to introduce new products or services to your clients. Not only will your business improve its professional image to its callers but you can also improve sales by making the most of this marketing on hold opportunity.

Complete control

Birmingham Telecom enable you to have complete control of your music on hold phone system and the messages you broadcast to callers. With so many possibilities to choose from you can make sure that your custom music on hold portrays the brand image you want to project. Whether it’s business-focused or current affairs or relaxing music you can change it within seconds with the aid of our online portal.

Our online portal

You can control the music that people hear and include scripts that are voiced according to your needs. All this is accessed through one portal. Get in touch with us for access to our music on hold portal and experience for yourself how easy it is to take control of your on hold marketing communications.

Did you know...

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70% of business users are placed on hold or transferred
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90% of business customers hang up after less than 40 seconds
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36% of callers who hang up will never call back again

What people are saying

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Trusted By 23,200 U.K. Businesses

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