What is Managed IT Support?

Managed IT Services mean outsourcing the day to day management of your IT to an experienced partner. This includes proactive monitoring, maintenance, security, user support and ongoing guidance to keep your systems running smoothly and reliably. Rather than reacting when things go wrong, we take responsibility for keeping your IT stable, secure and fit for purpose.

Why should my business consider Managed IT?

Our Managed IT Services remove the burden of IT from your team. We reduce downtime, improve security and help your technology support the way you work, not slow it down. It also gives you predictable monthly costs and access to experienced engineers without the expense of an in house IT team.

How is Managed IT different from traditional IT support?

Traditional IT support is often reactive, you call when something breaks. Managed IT is proactive. We monitor systems, apply updates, manage cyber security and address issues early, before they become real problems. Managed IT is typically about about prevention, not just fixing faults as and when they happen.

What does onboarding look like?

We start with a clear assessment of your current IT setup to understand what is working well and what needs attention. From there, we agree a transition plan and make any required changes carefully and with minimal disruption. We handle the heavy lifting and keep you informed at every step.

Will I lose control of my IT systems?

No. You remain in control at all times. We act as an extension of your business, managing the technical detail while keeping everything transparent and aligned with your goals. If you already have internal IT capability, we can also work alongside your team to provide additional support and expertise.

How do we contact support when we need help?

Support requests can be logged via email, phone or via our customer portal. This helps us prioritise issues quickly and respond efficiently. Our standard support hours are during the business day, but for critical issues that cannot wait, we can offer an improved SLA so that support is always available when it really matters.

What kind of support can we expect?

You can expect reliable, responsive support from engineers who understand your business and your systems. This includes day to day user support, system maintenance, security management and ongoing advice to keep your IT running smoothly. We focus on resolving issues properly, not just quickly.

How is pricing structured?

Our Managed IT Services are typically priced on a per user, per month basis. This keeps costs predictable and allows your support to scale easily as your business grows or changes. We will always explain what is included upfront, with no hidden fees. For any additional project work you may need, you can speak to your account manager to discuss what it is you need and we can provide a detailed proposal along with competitive pricing.

Are there long term contracts?

We offer flexible agreements for Managed IT because we believe our service should speak for itself. For businesses that prefer longer term commitments, we can also offer annual options with cost savings, which can be mixed to suit your workforce.

Are there any onboarding or setup fees?

In many cases, onboarding is included. For more complex environments, there may be an initial setup cost, but this is always discussed clearly in advance so there are no surprises.

How do you handle security, backups and disaster recovery?

Security is built into our Managed IT Services. This includes managed antivirus, endpoint protection, patching and secure backup solutions. We ensure your data is protected and recoverable, reducing risk from cyber threats, hardware failure or accidental data loss.

What businesses do you support?

We primarily support SME and growing businesses across Birmingham the West Midlands and surrounding areas. Whether you have a handful of users or a growing team, our services are designed to scale with you.

How easy is it to switch to Birmingham Telecom?

Switching to a new IT provider is designed to be as straightforward as possible, but we also recognise that no two IT environments are the same. Most businesses rely on a mix of systems, services and suppliers, and getting that transition right does need proper planning. We take the time to understand your setup, agree a clear migration plan and move things across carefully to avoid disruption. While some transitions are quick, others take longer depending on complexity. Either way, we manage the process end to end and keep you informed throughout, so everything is done properly, not rushed.

How do we get started?

The first step is to start an initial conversation with our team. We will discuss your current setup, your challenges and priorities, then outline how Managed IT Services could support your business. From there, we provide a clear plan and next steps and of course, there is never obligation.

Endpoint Protection for Business

Antivirus is no longer enough on its own.

Modern attacks do not always arrive as an obvious infected file. Endpoint Detection and Response (EDR) continuously monitors your systems to spot and stop suspicious behaviour before the damage is done.

Excellent

5 out of 5 based on 131 reviews

Small businesses are being targeted.

46% of UK small businesses identified a cyber breach or attack in the last 12 months

Cybercriminals do not only target large organisations. Small businesses hold valuable customer, employee and financial information, but often do not have their own cyber security team.

The UK Government’s latest Cyber Security Breaches Survey found that 46% of small businesses had experienced a cyber breach or attack during the previous 12 months.

Source: UK Government Cyber Security Breaches Survey 2025/2026

We help you put the right protection in place before there is a problem.

Antivirus still has an important job to do, but the way cybercriminals attack businesses has changed.

Why EDR is now the essential baseline

Endpoint Detection and Response (EDR) is advanced protection that continuously watches what is happening across your computers. Instead of only looking for known viruses, it recognises suspicious behaviour and can immediately block a threat, stop malicious activity or isolate an affected device before the attack spreads.

Put simply, antivirus looks for known threats. EDR looks for the signs of an attack and takes action to stop it. It monitors how applications, processes and users are behaving. This allows it to spot the signs of an attack, even when the individual file or technique has not been seen before.

Depending on the protection selected, EDR can:

Block malware and ransomware before they can run.
Stop malicious activity already taking place.
Quarantine dangerous files.
Isolate an infected computer from the rest of your network.
Prevent a threat from spreading to other devices.
Identify how an attack started and what it affected.
Automatically investigate and remove certain threats.
Give our team the information needed to respond quickly.

For example, if ransomware begins rapidly changing or encrypting files, EDR can recognise that behaviour, stop the process and isolate the affected computer. This could prevent one infected laptop from becoming a much larger business incident.

Antivirus looks for a virus. EDR looks for the attack.

Traditional antivirus asks:

“Do we recognise this file as dangerous?”

EDR goes further and asks:

“What is happening on this computer, does it look like an attack and what can we do to stop it?”

This matters because a modern cyberattack can involve several actions that appear harmless when viewed separately. A document might be opened, a script could run, a legitimate Windows tool could be launched, and login details could be collected.

EDR connects these activities, identifies the suspicious pattern and can intervene before the attacker reaches your data or spreads further across your network.

Antivirus remains one part of endpoint security, but it does not provide the same level of visibility, investigation and response. That is why we believe EDR should now be the baseline for every business computer.

Is Windows Defender enough?

Microsoft Defender Antivirus is included with Windows and provides a useful first layer of protection.

However, it should not be confused with Microsoft Defender for Business.

Defender for Business is a separate, business-grade security service. It adds Endpoint Detection and Response, automated investigation, threat remediation and other advanced security features.

If your business is only using the antivirus included with Windows, we can review your current setup and explain what additional protection may be needed.

EDR, XDR or Managed EDR?

All three provide serious cyber protection. The main difference is how widely the protection looks and who is responsible for investigating and responding.

EDR: the essential baseline

EDR protects your laptops, desktop computers and supported servers.

It combines preventative security with continuous monitoring. It can detect suspicious behaviour, block threats, stop malicious processes, quarantine files and isolate affected computers.

For most businesses, EDR should now be considered the minimum acceptable level of endpoint protection, not an optional extra.

XDR: a wider view of your security

XDR stands for Extended Detection and Response. It builds on EDR by bringing together information from more parts of your business.

Depending on the platform and services connected, this can include your computers, email, Microsoft 365 accounts, user identities and cloud services.

For example, XDR could connect a suspicious email, an unusual Microsoft 365 login and malicious activity on an employee’s laptop into one incident. This provides a clearer picture of what is happening and helps stop attacks that move between different systems.

Managed EDR: 24/7 protection backed by security experts

EDR technology can actively detect and stop threats, but someone still needs to investigate serious incidents and make sure the attacker has been completely removed.

For businesses wanting round-the-clock protection, we offer Huntress Managed EDR.

Huntress combines powerful endpoint protection with a 24/7, AI-assisted Security Operations Centre backed by human security analysts. Its team investigates genuine threats and can take action to isolate affected computers and help contain and remediate an attack.

This is particularly valuable if you:

Do not have an internal cyber security team.
Want protection outside normal working hours.
Need experts to investigate alerts and take action.
Hold sensitive, personal or financial information.
Have cyber insurance or customer security requirements.
Want stronger protection against ransomware and targeted attacks.

Learn more about Huntress Managed EDR

The right protection for your business

We use trusted endpoint security technology from Acronis, Microsoft and Huntress, but we do not expect you to choose between different products without advice.

We will review your devices, Microsoft licences, current security and level of risk before recommending the right option.

That may be:

Our recommendation will be based on what your business genuinely needs, not simply on selling you a particular product.

See the difference with a free 30-day Acronis EDR trial

The easiest way to understand the difference between antivirus and EDR is to see it working across your own business devices.

We can arrange a free 30-day Acronis EDR trial, help you deploy the protection and review the results with you. We will explain what has been detected, highlight any concerns and recommend the most appropriate level of ongoing protection.

Everything will be explained clearly, without complicated reports or unnecessary jargon.

Trusted by Businesses Nationwide

Read verified Google reviews from customers across the UK.

    
 
 
       Posted on Google  
   
   Alan Norman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Lee always shares valuable advice, nothing is too much trouble. This is a business that I thoroughly recommend. If anyone is thinking of changing their provider of their cell phone, land line this is the place to go to.
  
 
      Posted on Google  
   
   Luke Graham 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great customer service! the speed of service was amazing and everything about my experience actually led me to reach out to ask where I leave a review. Top drawer!
  
 
      Posted on Google  
   
   H 
 
 
 
 Trustindex verifies that the original source of the review is Google. The Team at Birmingham Telecom have given us exceptional customer support with unwavering attention to detail. Their team go the extra mile to ensure every issue is resolved swiftly, minimizing business downtime and keeping operations running smoothly. The dedication and professionalism they show is truly impressive, making them our trusted and reliable partner for all of our telecom amd internet needs. We have been with them for over a decade and continue to recommend them as the only company to go to.
  
 
      Posted on Google  
   
   Ash Hearing 
 
 
 
 Trustindex verifies that the original source of the review is Google. So glad we found this company and so glad they are local.  It's so good to deal with local people.  Excellent customer service.  Always at the end of a phone to answer any queries.  We have three locations and we could not be more happy knowing we are in safe hands.
  
 
      Posted on Google  
   
   Ian Fowles 
 
 
 
 Trustindex verifies that the original source of the review is Google. Awesome service from a top class telecommunications provider.
  
 
      Posted on Google  
   
   Gavin Miller 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great deal on Jabra headsets👍 Top quality products, 5 * Customer service
  
 
      Posted on Google  
   
   Thibault Kitchener 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great business, very up to speed and competent bunch.
  
 
      Posted on Google  
   
   Brian Garrity 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful
  
 
      Posted on Google  
   
   Thorns Infant School 
 
 
 
 Trustindex verifies that the original source of the review is Google. Lee and the team are extremely helpful and we love our new phone system.

Endpoint Detection and Response FAQs

What does EDR stand for?

EDR stands for Endpoint Detection and Response. It continuously watches activity across your computers, identifies suspicious behaviour and can take action to block or contain a threat before it spreads.

Does EDR replace antivirus?

EDR includes or works alongside antivirus protection, depending on the chosen service. Antivirus helps block known malicious files, while EDR adds behavioural monitoring, investigation and active response to more advanced threats.

Is the Microsoft Defender included with Windows enough?

Microsoft Defender Antivirus provides useful basic protection, but it is not the same as Microsoft Defender for Business. Defender for Business adds EDR, automated investigation, threat response and other business-grade security features.

Is EDR suitable for a small business?

Yes. Small businesses face many of the same cyber threats as larger organisations but often do not have their own security team. EDR provides stronger protection without requiring specialist staff within your business.

Does EDR protect us outside normal working hours?

The automated protection provided by EDR operates continuously. If you also want security experts investigating and responding to threats 24 hours a day, including evenings, weekends and bank holidays, we recommend Managed EDR.

What is the difference between EDR and Managed EDR?

EDR provides the technology to prevent, detect and respond to threats. Managed EDR adds a team of security experts who monitor alerts, investigate genuine incidents and take or recommend action when required.

Will EDR stop every cyberattack?

No security product can guarantee complete protection. However, EDR significantly improves your ability to prevent attacks, detect suspicious activity and contain threats before they cause wider damage. It should form part of a broader security approach that includes secure email, backups, updates and staff awareness.

What happens during the free 30-day EDR trial?

We will help install EDR on agreed business devices and allow it to monitor and protect them for 30 days. At the end of the trial, we will review the findings with you, explain any concerns clearly and recommend the most appropriate ongoing protection. There is no obligation to continue.

Endpoint Protection for Business

Small businesses are being targeted.

Antivirus still has an important job to do, but the way cybercriminals attack businesses has changed.

Why EDR is now the essential baseline

Antivirus looks for a virus. EDR looks for the attack.

Is Windows Defender enough?

EDR, XDR or Managed EDR?

The right protection for your business

See the difference with a free 30-day Acronis EDR trial

Trusted by Businesses Nationwide

Endpoint Detection and Response FAQs

Managed IT Support

Cyber Security

Microsoft 365 & Cloud

Save Money

Switch Provider

Get a FREE Quote

Managed IT Support

Cyber Security

Microsoft 365 & Cloud

Save Money

Switch Provider

Get a FREE Quote

Endpoint Protection for Business

Small businesses are being targeted.

Antivirus still has an important job to do, but the way cybercriminals attack businesses has changed.

Why EDR is now the essential baseline

Antivirus looks for a virus. EDR looks for the attack.

Is Windows Defender enough?

EDR, XDR or Managed EDR?

The right protection for your business

See the difference with a free 30-day Acronis EDR trial

Trusted by Businesses Nationwide

Endpoint Detection and Response FAQs

Managed IT Support

Cyber Security

Microsoft 365 & Cloud

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Microsoft 365 & Cloud

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