We Helped Langdale Care Homes by Delivering Modern, Reliable Connectivity

Following the rollout of leased lines, enterprise-grade Wi-Fi and cloud-hosted VoIP across all Langdale sites, the group has seen measurable improvements in operational performance.

Every area of each care home from front offices to resident bedrooms now benefits from seamless, high-performance wireless coverage. Staff can confidently use mobile care applications, handheld devices and secure digital tools at the point of care, improving efficiency and reducing admin errors.

Wireless roaming also also been massively improved with smooth handover and no dropouts between access points which has created a more stable and professional environment.

With dedicated leased lines installed offering speeds of up to 1000mbps, Langdale now has guaranteed gigabit upload and download speeds across all locations with the option to improve speeds further in the future. This ensures ultrafast, uninterrupted access to cloud-based systems.

Staff no longer experience frustrating delays or timeouts when accessing records, and remote teams can securely connect to central systems without compromise. The head office, in particular, has seen a significant performance boost.

The switch to 3CX phone systems has transformed communication across the group.

The old Panasonic phone system was more of a hindrance than a help where it was reliant on fixed handsets that kept staff tied to desks, and trying to transfer calls between sites or departments often meant hanging up and calling back.

Since switching to 3CX, everything has changed. Staff now use WI-FI cordless phones so they can take calls wherever they are – whether in a different part of the building, out in the garden with a resident or moving between offices.

Call quality is clear, messages don’t go missing and the whole system feels more joined-up. Managers can transfer calls between homes easily, staff can reach each other quickly and there’s no need to maintain old hardware that was becoming unreliable and difficult to replace.

Switching to 3CX offers care homes a much more flexible way of working that fits how their teams actually operate day to day.

With the foundations now in place, Langdale Care Homes are well positioned to evolve their technology over time. New tools can be introduced and care systems upgraded without the need to start again or face unexpected limitations.

From the carers using tablets to the managers handling day-to-day operations, everyone has noticed the difference. It’s easier to communicate, easier to report issues and easier to get help when needed with one provider handling everything behind the scenes.