Lines and Calls for Business | Birmingham Telecom

Lower your business telephone bills and save 60% against existing costs

Discover our range of business line rental services that can significantly reduce your telephony costs.

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Make savings of up to 50% when you switch to Birmingham Telecom

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We offer solutions for businesses of all sizes and from all industries

Line Rental Services

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Upgrade to SIP and benefit from savings of 50% and free UK National & Mobile Calls.

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View our range of business line rental services that will save you money and improve service levels.

Call Packages

Competitive call packages that enable your business to do more, for less than you currently pay.

ISDN Switch Off

Save money and prepare for the upgrade to IP technology by 2025 with Birmingham Telecom.

Managing Fraud

Learn how Birmingham Telecom protect you and your business from telecoms fraud

SIP Call Manager

Inbound call management allowing consolidation of all your numbers onto a single platform.

Business Continuity

Change, automate and control call routing, announcements and voicemail messages.

Partner Program

Join our partner program and earn a strong residual income for each client you refer to us.

If you need help, assistance or advice on getting the perfect solution for your business you can give us a call on 0121 716 8888

Our customers

Our customers come from all walks of life. The majority of our clients fall under the SME sector whilst we also provide services and support to enterprise businesses along with public sector clients. We feel that we are well equipped to look after businesses of all sizes so if you need help, advice or pricing for any of our services, please do get in touch with us on 0121 716 8888.

We enable your business to do more! Call us on 0121 716 8888

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Google Rating

5.0

Based on 111 reviews

Birmingham Telecommunications Limited

5.0

Sheridan Chaffey

Excellent customer service! Sheridan

Ros Clayton

Great customer service. We ordered a headset which turned out to be faulty.It was replaced quickly and efficiently with no fuss.

Stuart Marshall

Professional, engaging polite and really helpful in a timely fashion.

Alex Willis

Donna Crittenden

Highly recommend, Excellent company, headset ordered arrived in great time, absolutely fantastic customer service from Jo and excellent technical advice from Scott. Keep up the good work

Sri Kanaparthy

A very good experience in buying wireless headsets. Several supplier were not helpful and I was looking for someone that knows their stuff before we buy the products. I have come across these guys and especially Scott has been very helpful and has run through the set up process step by step with me and also agreed that he would take the product back if I test it and it does not work with my RingCentral Cisco 8861 phones.Really cant praise enough the service from this company. They would be my first point of contact in future for any headset requirements.

LEE Smith

Great proffesional company to deal with, asked for two system quotations and had both back next day.Have rang them on a few occasions for technical questions and had answers straight away.Would recommend them, especially Andrew Vaughan.

Gemma Hotchkiss

Excellent and prompt service from Birmingham Telecom, we had a power cut recently and they even called me to check that everything was ok, and to ask if we needed any help with diverting calls. I frequently need to reduce and increase phone lines dependent on staffing levels and they get this sorted very quickly. Thanks for all your hard work BT team.

RPI IT Admin

Really helpful in assisting to select the right products for our needs. Definitely more concerned with offering expertise than just making a sale. Great service!

beth stanley

Great Service. Always happy to help.Thank you :)

Audy Thompson

Received prompt assistance from Lee Saxon.

Jason Parrington

Great service, great knowledge, key part of our supply chain

John Gates

Alex

Fast, efficient and friendly service. Would recommend.

Tim Allan

Experienced and knowledgeable staff ensure you end up with the right product and service, I would recommend using them.

Jason Perry

Superb service and support from Scott - great place to get your headset accessories or existing kit refurbished.

Remote User

The products are reasonably priced, the customer service is good with knowledgeable and friendly staff. We've been using the business for years and fully intend to continue

Laura Potter

They didn't have the headset I ordered in stock (despite saying it was available) - They contacted me, apologised profusely and gave me an upgrade for the same price! I wish all companies behaved the same and gave as good customer service. Happy customer and will return! A+

Ritchie Jones

I can't fault the service provided and would highly recommend for all of your telecommunication needs. A pleasure to deal with

Laura Black

Fantastic service. Excellent value for money and great Customer Support. Would definitely use them again

a m

I have been dealing with Birmingham Telecom for some time in respect of upgrading a Samsung PBX for one of my clients. I have to say it is rare to find a supplier who is so knowledgeable and helpful in today's world. Andrew has repeatedly demonstrated his ability and integrity in the advice he has provided, sometimes at reduced revenue for him, to the extent that I feel very confident in doing business with him now and in the future. My experience of Telecom System providers is that generally they want to strap me up with an overpriced leased system which may or may not best suit my requirements and about which they themselves have little knowledge, Andrew and Birmingham Telecom have an entirely different approach. They provide good counsel, identify and recommend the correct system for the application and then quote a competitive price for supply. I have no doubt the ongoing support and advice will be equally reliable and I can say Bye Bye to HiHI.

andy farr

Totally professional in their approach from initial contact to installation. They were not interested in selling us a system but more providing the right product and service for our needs. The support is excellent on the rare occasions there is an issue. Highly recommend.

Bobby Bhogal

Brian & the team have been looking after our telephone systems for a few years now. Always an excellent service. Very knowledgable and at hand, should any problems arise.

David Donegani

We needed a new 18 line telephone system for our purpose built factory. Birmingham Telecom were extremely helpful, knowledgable, and good value. The installation and training went smoothly and we are very happy with the Panasonic system we purchased - it has worked without any problems since the day it was installed and we have been able to fine tune the configuration to make it work just as we want. If your looking for a provider, I thoroughly recommend Birmingham Telecom

Maxine Ryder

Thank you so much scott for your visit yesterday with john and for the hamper gift the lads are over the moon and you definitely get a thumbs up. We look forward to our future together.

Ali Rait

Fantastic customer service from Lee when he set up an automatic answer message system for us. Nothing was too much trouble and he helped to solve our problem very quickly and easily. Thanks for all of your help.

Marie Chapman

Extremely Helpful! Had a problem with our phone system due to a power failure. Sent an email to Dan Bailey asking to call me on my mobile asap. Very quickly called me and helped to rectify the problem and talked me through everything and stayed on the line until I was happy everything was up and running again - Thanks Dan!!!Had another query about our new phone system and Shaun Williams was very quick to get back to me and help resolve my query.Got to say - Birmingham Telecom are always so quick at returning emails/calls - Thanks!!!

Mark Acketts

Knowing which headset will work with which telephone system can be a minefield but these people are always keen to advise.

Jim Jackson

Good fast service.

Therese Hoyle

Super helpful service when I ordered the wrong headset, Jo was super helpful in recommending one with a USB drive and replacing the one I ordered. Highly recommend this company for their customer service. I wish more companies were like this. 😀

David Conway

Great service on advice on order, speed of delivery, and communication for refund - but charge a 20% restocking fee which I felt was a bit stiff considering the wireless headphones have more wires than the wired ones! 5star otherwise.

Anthony Downing

Great company and products with staff who are knowledgeable and always willing to help. Would definitely recommend.

Paul Colley

Excellent service

Clair

They offer a great service and the information provided makes it easy when choosing the right phone system.

Tom Windle

Sonia Dixon

All the staff at Birmingham telecom are very helpful and always patient with us when we ask 100 questions a day! We generally work with Dan who is efficient and knowledgeable. Thanks to you all!

Ben Wilkes

Birmingham Telecom have handledour transition from 30 year old analogue lines to VOIP/SIP 3CX phone system brilliantly. The pricing has been very competitive and their technical service is second to none. They are always on hand to guide us through and problems and answer the 'silly' questions we have had. I would Thoroughly recommend them to anyone.

Glyn Weighill

Our Company have been with Birmingham Telecommunications since 2010 we have always found them to be very courteous and helpful with any problems or issues we have experienced over the years. No matter who you speak to when you call they are all willing and eager to assist. Would we recommend them to any prospective customer looking to change telecom providers....Of course!

Ainsley White

I have been dealing with Birmingham Telecom for many years. Very friendly and helpful staff. Highly recommend.

Sarah Hall

Excellent product knowledge and fast efficient delivery for replacement parts, thanks Scott

Nicolette Lowe

Customer service is great! Birmingham Telecom always respond promptly and efficiently.

Grace Manning

Products arrived quickly and team could help set up although not at the desk

Tom Blair

Steve Perks

We have used Birmingham Telecom for many years to supply Telecoms Equipment as well as lines and calls and broadband. They are always very competitively priced and sales staff are very helpful and professional. Technical Support team are also very efficient when sorting out telephone line faults and it is so much easier than dealing direct with BT!

David Belcher

Excellent Service thankyou.

Ken Taylor

This is a very good company to deal with - they have nice friendly helpful staff and a great range of good-value products.

lee turner

1st Class service, Always happy to help with anything.

Don Tocher

Birmingham Telecommunications are a great supplier: a superb range to telecoms kit, great prices, helpful staff. Highly recommended! A+

Tom Walker

First class personal service, focused on finding the right headset solution for our business. Would use again and highly recommend.

Emma Jennings

The support service I received when experiencing problems with my telephone headset was excellent; they were able to diagnose the issue quickly - it needed to go back for repair - and it was successfully resolved in a couple of days. Very happy, thank you.

Dean Gibbings

Always a great service from the guys at Birmingham Telecom

Craig Turner

Always a pleasure to work with this company.Great service and technical expertise whenever I have need them. Keep up the good work.Craig TurnerCPT TELECOM LTD

Keith Swindell

I recently purchased some refurbished Headsets and the quality , price and service were second to none, I would highly reccomend.Keith

nikesh nikesh

Really Helpful, Telephones turned up in great condition - I will be using them again. These guy's know what they are talking about!!!!!!!

Pete Wilson

Great to do business with. Listened to my requirements and handled everything with complete professionalism. Buy with confidence.

Edd Kelsey

Neil Marshall

Always a pleasure to deal with. Great prices on a range of telecommunication products & always delivered on time. Highly recommended.

Charlene Reynald

Great service! With so many phone systems out there, it really helps to speak with someone who takes the time to offer clear advice to customers that may not be very tech savvy. Much appreciated Andy!

Duane Cormell

Top quality service! Brian was quick of the mark to respond to my enquiry, knowledgably suggested a solution to my problem, and was able to offer a competitive price. Would highly recommend!

Simon Fox

I have found them very helpful and knowledgeable over the years always go the extra mile

David Hancox

We first contacted the team at Birmingham telecommunications on a strong recommendation from a friend, we needed helping integrating our office phone system to the mobile phones when out the office - we were advised on implementing a Uc Cloud VOIP system, this not only aloud us to do what we required but also gave us many more useful facility's such as voicemail and remote access. Fantastic company would highly recommend!

Jade Cooper

Brilliant service, always quick at responding or replacing faulty equipment when needed. Friendly and reliable!

Traffords Ltd

We don’t normally write reviews but we have been very well looked after with sensible prices, great service (including after sales) and down to earth advice. Would we use Birmingham Telecom again? Yes, in fact we are already discussing our lines rather than just internal switchboard we initially purchased a few years ago and this is through US making first contact. Unlike other telecom companies they’ve not felt the need to call us for business or to promise the usual huge impossible percentage savings that others try but fail to deliver.A big thumbs up from us.

Swanshurst School

Very happy with the level of service, both sales and support. Always go the extra mile to help and cheaper than the main providers. What more can you ask for!

Robert Plant

Everyone who i have spoken to here have always given me outstanding service, a real person on the phone to talk to and always made to feel like a valued customer, after being left out to dry by our old supplier (who went into administration) Birmingham Telecommunications Ltd went above and beyond to help us and it because of that attitude we have stayed with them over the years, we all know you can save money with competition but when your company relies on the internet and phones you need some to rely on if things go wrong.Thank you to the whole team :)

Robert Hupston

We recently moved offices which needed all network cabling put in along with switches, sockets, phones etc. We had a very short deadline to get this completed before move day and Birmingham Telecom went above and beyond to ensure everything was set up and ready for the first day.Can't fault them and their support has always first class.

James

Great service at great prices from great people. Re-wired our entire building with CAT6 with no disruption to day to day work.

James Mallett

Great service and very competitive price, I was a little unsure at start to move from BT however Brian talked me through all the benefits and as a company we save 50% of our bill. Very happy and have been for 3 years now. I would definitely recommend this company.

Hero PA

Very good service and friendly staff and returns team. Will go back to again :)

Mike Joss

Excellent service received when I bought a replacement headset for a Panasonic phone. The lady that took my order was very knowledgeable about the product I needed, and able to help me through the purchasing process. Well done all!

Assaggi Restaurant

We recently switched to a hosted telephone system with Birmingham Telecom. Being a small business we have no dedicated IT staff, so the process could have been difficult for us. However the level of support we got from them was of the highest order, which made us feel secure at all stages. We now have a modern phone system that would have cost 10 times more had it been analogue, with super fast broadband and full access to all the settings, all at low cost. The big bonus is that we know that we can speak to a really helpful and knowledgeable support team at any time to resolve eventual problems.

michael carden

These guys are great to deal with both when you buy - and much more importantly - when you have to discuss how to use what you've bought after you have bought it! Great after sales service

Bank Solicitors

Lukasz Piatek

Fantastic company to deal with the staff are always pleasant and helpful. The delivery service is extremely quick and efficient. the products are well priced and packaged to a high standard.

Joanna Osborn

I sent an online query and received a call soon after from Jo - she was friendly, professional and helpful. She assisted via email and phone right through to dispatch of order for next day delivery. Very impressed.

Lee Morrison

Lee was brilliant with the process to repair the headsets that where faulty. It was also purchasing the headsets and where a reasonable price. I would 100% recommend Lee and his team to any future clients.

Optomise Eyecare

Great online service from Jo on the live chat. Gave me useful advice on which headsets would be better, who to speak to about selling my old ones and how to install and set them up. Would definitely recommend

Wendy McEvoy

Excellent, friendly service & fast delivery - thank you.

Kathryn Cooper

First class communication and service

Gavin Miller

Great company to deal Pleased with headsets

Andrew Webb

Always extremely helpful and a knowledgeable team

RK Communications

Chris always has what we are looking for in stock. Great customer service and prices 100% recommend

Simon Carter

Five star. We have worked with Birmingham Telecom on several occasions now and always received a fantastic level of service and goods. Will certainly use again.

Hayley Shorthouse

Anthony Marcus

always professional, good company to deal with

Neil

Benjamin Payne

friendly company, knowledgeable and easy to deal with

Bella rose

Pleasure to deal with great staff very helpful would defo use again.

Callum Goldstraw

Great customer service good always turn up in great condition never had any complaints

Karl Roberts

Tom Bowles

Always a pleasure doing business with Birmingham telecom. they're very knowledgeable and their prices are extremely competitive

Mark Harrower

Great company very highly recommended

David Edwards

I have used Brian's team since we moved premises 6 years ago and they provide our land line, mobile and internet services. Always knowledgeable, flexible and easy to deal with. A first class business.

JP Annett

One word "fantastic", just started using their service today. Running their VOIP through mobile (hand set due to arrive few days). Am surprised how clear phone call conversation is(used to using analogue), though setting aside their VOIP system, the service and advice from speaking and dealing with a few of their team EXCELLENT, 10 out of 10. Clear & professional. Highly Recommend.!

Steve Leeson

Setting the industry standard for customer service - 5 star.

Gavin Campbell

Jo's a massive help. Always willing to go the extra mile. Great customer service and always really friendly.

Perry Blackshaw

great company

Jonas De Lipsis

very professional and supportive staff, in particular a guy called Scott :)

RICHARD ABBOTS

Kate is great with her communication! Superb service.

Lucy Abrahams

VIP Event Butler have used Birmingham Telecom for 5 years, Excellent service from our account manager!

John Everton

Excellent Service, would recommend to any business. Kate, our account manager is always helpful and very friendly!

Hans Bazlinton

Had a issue with a headset, Scott Armstrong was friendly and did everything he could to correct it and kept me feeling looked after and cared for and respected. Replacements sent Next Day. Top Marks.

Glen D'Aguilar

Excellent service from order to delivery

Joanne Horne

Exceptional customer service and knowledgeable engineers. Would highly recommend Birmingham Telecom.

Robert Green

The service we receive from Birmingham Telecom is second to none. They're highly competitive on cost and their after sales is superb!

chris wright

Absolutely Perfect!. Would not hesitate to recommend the team at Birmingham Telecom. They have saved my life on multiple occasions. You really should give them a try. by Chris Wright (Office Manager) at Silven Recruitment.

Paul Norton

I use Birmingham Telecom for all my refurbished equipment. The quality and service is second to none. Keep up the good work.

Telephone Engineer Chelmsford

Friendly affordable service!! Fantastic thanks for all your help guys

Regina Irvine

I have used Birmingham Telecom for a number of our companies and over a number of years. Their knowledge and help has been brilliant and excellent support. Dan and Brian and their team offer a rare personal service which they have consistently delivered even after expanding. Well done guys and keep up the fantastic work.

Vicki Edwards

A really fantastic experience that is so different to the standard customer service experience nowadays. We ordered a telephone that was out of stock. They called up within the hour to tell us and to say that they will replace it with the upgraded version at no extra cost. Whilst on the call the consultant questioned the purchase of the headset I ordered as it would not fit the phone. Again, he recommended a replacement that was more expensive but at no extra cost. Absolutely excellent. This is the 2nd time I have used them and they have a customer for life!

Susan Bromwich

Exceptional customer service, really fast delivery.I bought a headset from them, struggled to set it up and called them. I had a call back in minutes from a really knowledgeable person who sorted everything out in 30 seconds. Polite, friendly and helpful. I couldn't ask for more.Highly recommended.

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