IP Phone Systems for Small Businesses

Internet Protocol (IP) telephone systems are like an umbrella term for all communication systems over the internet, and Birmingham Telecom delivers seamless, cloud-powered voice communication, helping to future proof your business.

Say goodbye to clunky legacy hardware and hello to a cloud-first approach for crystal-clear calls, built-in flexibility and stress-free support.

Tailored to you - IP Phone Systems bespoke to your team, location and budget
Unbeatable support - UK-based, expert customer service, only a call away
All-inclusive features - Everything built in from day one
No upfront hardware costs - Just IP phone systems without hefty investment

Ready to Switch? Get Your Managed IP Phone System Quote Today

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Trusted by over 40,000 + UK businesses

What is a Managed IP Business Phone System?

A Managed IP Telephone System uses your internet connection to make and receive calls, replacing traditional phone lines, fax machines and can transmit video calls and messaging. It transmits as data packets, which are then conveyed over the Internet.

It means clearer calls, lower running costs and more flexibility – especially for businesses with teams split across the office, remote working or on the move. Traditional phone lines such as ISDN (Integrated Services Digital Network) and PSTN (Public Switched Telephone Network) are being phased out, and with newer, clearer, faster and better IP systems available, there’s no better time to update your communication system and future proof your business.

The best part about a managed IP telephony system is that everything is set up, monitored and supported by our in-house team, so you’re not left dealing with updates or troubleshooting on your own. You’ll also gain access to features that modern business telephone systems offer, like voicemail-to-email, call recording, mobile apps and CRM integrations, many of which usually cost extra with older systems.

Unlimited UK National / UK Mobile minutes Included.
Access to the latest Yealink Colour IP Handsets.
Mobile softphone applications for both iOS and Android.
All aspects of the installation handled by our team.
Professional on-site installation when required.
UK based In-house support and provisioning team.
Fully itemised, easy to understand monthly billing.

Find the Best Managed IP Phone System for Your Business

We know that every business is unique, and that’s why we don’t do one-size-fits-all. At Birmingham Telecom, we tailor every managed IP system to suit the size, needs and workflow of your business, whether you’re a five-person start-up or a multi-site organisation. Get in touch to discuss the ideal setup for your business.

Product Name

CallSwitch Lite

CallSwitch Business

3cx Professional

Number of Users

1 - 20

5 to 1000

5 to 1,000

Ideal for

Remote working, Simple working environments

Growing or established businesses looking & remote workers

Business of all types who require integrated apps with mobile or hybrid workers

Call Plan Option

Inclusive UK Landline & Mobile Calls

Video & Audio Conference

Yes

Phone No.

Keep your existing phone numbers or choose new numbers.

ISDN Switch off Ready ?

Yes

Install

Self or Engineer Installation

Support

Included

Future Proof

Automatic updates. Easily add users, simple to relocate

Cost options

Per user / per month

Fixed monthly cost for the entire system

Product Info

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Powerful applications that simplify communication

CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.

Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.

Integrate all of your business tools with CallSwitch One

CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.

We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.

Embedded call recording & compliance

All of our managed IP telephone systems can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.

For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – Atmos, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

Explore the industry-leading Cloud Telephony features you get with CallSwitch

Delivered via the cloud, our IP telephone systems offer advanced communication tools wherever you are. Whether your team is using a desk phone, mobile app or our intuitive web portal, you can continue the communications that keep your business up and running, whether you’re in the office or on the go.

Soft / mobile client >

Our IP telephone system includes the Communicator app, which supports Windows, Mac, iOS and Android, so your telephone system goes wherever you do.

Directory services >

Keep a global company directory of all employees and business contacts, which is easily accessible across all devices.

Click-to-dial >

Any number appearing on screen can be clicked to dial through the Communicator app, meaning contacting employees and clients in your IP business phone is smart and efficient.

Instant messaging >

Collaborate in real time with colleagues using built-in instant messaging. Share updates, files and ideas instantly through your IP telephone system.

Presence >

Let your team know when you’re available with live status updates built into your managed IP telephony system.

Voicemail-to-email transcription >

Don’t miss an email message again. Our hosted IP telephone systems email you a transcription of every voicemail for rapid reading on the go.

Video conferencing >

Launch meetings directly with our high-quality video and audio in the Communicator app, directly from your IP business phone.

Screen sharing >

Our managed IP telephone systems allow you to collaborate smarter with colleagues, sharing your screen or panes to connect for remote meetings or training

Integrated call recording >

Automatically record calls through your system, both inbound and outbound, and benefit from 90-day secure cloud storage of audio recordings.

Compliant solutions >

Maintain compliance with MiFID II and PCI regulations and more with our Atmos compliance suite integration as part of our IP telephone systems.

Cost-effective call packages >

Our fully hosted phone systems include competitive call bundles, simple pricing structures, free internal calls and no upfront costs.

CRM integration >

Your cloud-based telephone system can help you boost productivity with embedded CRM tools, allowing seamless customer interaction.

Advanced PBX features >

Your managed IP telephony system can handle advanced PBX (Private Branch Exchange), enterprise-level features straight out of the box; call routing, forwarding, queuing, on-hold music and more.

Online management >

Our IP business phone system has a secure admin portal, which means you can easily add users, update settings and manage call flows easily.

Enterprise resilience >

Stay connected with a hosted IP telephone system built on a geo-redundant platform with high-bandwidth network infrastructure.

Seamless implementation >

Our in-house team manage all the setup, meaning there’s no training needed for users or administrators, you can just plug and play.

Endpoint flexibility >

Integrate your IP telephone system with desk phones, VoIP handsets, conference devices and even laptops for use tailored to your business’s needs.

Auto Attendant >

Our smart, cloud-based auto attendant ensures your direct calls reach the right person the first time with our system.

Call Menus & Groups >

Bespoke call flows with hunt groups, IVR and auto attendants, out of hours and more making sure every caller gets through.

Connect with MS Teams >

Increase employee efficiency by centralising your communications through one application with no need to ‘click out’ to make calls.

Why should you upgrade to a Managed IP Telephone System

Work from Anywhere >

Work from the office, from home or anywhere else you like and answer calls without disruption.

Full Application Integration >

Softphone applications to connection your office phone to your laptop, PC or smartphone.

Industry Leading Handsets

Choose form our full range of Yealink IP Handsets, Wireless DECT and conferencing phones.

FREE UK Calls for life >

We offer UK national and mobile calls FREE of charge for the life of your contract with us.

Microsoft Teams Integration >

Full integration with MS Teams, providing phone system capabilities within the app.

Audio & Video Conferencing >

Our phone systems include both audio & video conferencing apps providing a truly unified solution.

Native Call Recording >

Call Recording is included as standard, allowing you to store important calls for up to 90 days at no cost.

Business Headsets >

We are the leading provider of business headsets, helping you connect your team to your devices.