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Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.
Our Managed IP Phone Systems provide you with all of the functionality of a traditional phone system but without the need for expensive upfront cost for installation or the ongoing costs for maintenance.
Because our Managed IP telephone systems are hosted in the cloud, the possibility of downtime if massively reduced and it also means that the telephony service is not limited to use from a single fixed office location, so enabling users to work on the road or from home is a breeze.
Whether you are a single site business or based out of multiple office locations, our managed IP phone systems allow you and your team to be connected anytime, anywhere and on any device and includes the flexibility to meet the demands of any modern, agile business.
CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.
CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.
We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.
All of our managed IP telephone systems can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – Atmos, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.
Delivered through the cloud, our fully hosted telephone systems brings you a full range of great features that not only work on your desk handset but also on our web portal and mobile applications meaning that you can access all your communications tools on the go.
Business of all types who require integrated apps with mobile or hybrid workers
Email: info@birminghamtelecom.co.uk
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