Managed Unified Communications built for business.

Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.

Get a FREE Managed IP Phone System quotation for your business >


We offer simple, cost effective & scalable managed IP telephone systems for your business >

Our Managed IP Phone Systems provide you with all of the functionality of a traditional phone system but without the need for expensive upfront cost for installation or the ongoing costs for maintenance.

Because our Managed IP telephone systems are hosted in the cloud, the possibility of downtime if massively reduced and it also means that the telephony service is not limited to use from a single fixed office location, so enabling users to work on the road or from home is a breeze.

Whether you are a single site business or based out of multiple office locations, our managed IP phone systems allow you and your team to be connected anytime, anywhere and on any device and includes the flexibility to meet the demands of any modern, agile business.

Powerful applications that simplify communication >

CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.

Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.

Integrate all of your business tools with CallSwitch >

CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.

We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.

Small Business Telephone Systems
call recording for businesses

Embedded call recording & compliance >

All of our managed IP telephone systems can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.

For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – Atmos, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

Explore the Industry-leading cloud telephony features you get with CallSwitch >

Delivered through the cloud, our fully hosted telephone systems brings you a full range of great features that not only work on your desk handset but also on our web portal and mobile applications meaning that you can access all your communications tools on the go.

Soft / mobile client >

Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.

Directory services >

Maintain a global company directory of all your employees or contacts.

Click-to-dial >

Dial with ease through our Communicator app wherever you see a number on-screen.

Instant messaging >

Chat with colleagues and share files instantly.

Presence >

Set your presence status, so colleagues know if you’re available.

Voicemail-to-email transcription >

Instantly and automatically receive an email with a text transcription of any voicemail you receive.

Video conferencing >

Collaborate with colleagues using voice and video through our Communicator app.

Screen sharing >

Share screens and panes to enhance remote meetings and collaborate better.

Integrated call recording >

Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.

Compliant solutions >

Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.

Cost-effective call packages >

Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.

CRM integration >

Integrate with all the other services you need to ensure employee productivity and customer satisfaction.

Advanced PBX features >

Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.

Simple online management >

Add new users instantly, administer changes to call flows and configure features all from a single, secure online portal.

Enterprise resilience >

Benefit from enterprise-grade voice network resilience, on a dedicated, geo-redundant platform with robust high-bandwidth infrastructure.

Seamless implementation >

Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.

Endpoint flexibility >

Options for desk phones, with a wide range of supported VoIP handsets & conference devices.

Auto Attendant >

Ensure you direct your calls to the right place with an Automated Attendant.

Make & Receive Teams Calls >

Increase employee efficiency by centralising your communications through one application with no need to ‘click out’ to make calls.

Connect with MS Teams >

Increase employee efficiency by centralising your communications through one application with no need to ‘click out’ to make calls.

Why should you upgrade to a Managed IP Telephone System ?

Save up to 82% on your bills when you switch your services to Birmingham Telecom. Call us on 0121 716 8888

Find the best managed IP phone system for your business >

Asset 21
Product Name
CallSwitch Lite
CallSwitch Business
3cx Professional
Number of Users
1 - 20
5 to 1000
5 to 1,000
Ideal for
Remote working, Simple working environments
Growing or established businesses looking & remote workers

Business of all types who require integrated apps with mobile or hybrid workers

Call Plan Option
Inclusive UK Landline & Mobile Calls
Inclusive UK Landline & Mobile Calls
Inclusive UK Landline & Mobile Calls
Video & Audio Conference
Phone No.
Keep your existing phone numbers or choose new numbers.
Keep your existing phone numbers or choose new numbers.
Keep your existing phone numbers or choose new numbers.
ISDN Switch off Ready ?
Self or Engineer Installation
Self or Engineer Installation
Self or Engineer Installation
Future Proof
Automatic updates. Easily add users, simple to relocate
Automatic updates. Easily add users, simple to relocate
Automatic updates. Easily add users, simple to relocate
Cost options
Per user / per month
Per user / per month
Fixed monthly cost for the entire system
Product Info

Save Money

Save up to 82% when you upgrade your phone system

Switch Provider

Switch to a more reliable, cheaper, UK provider

Get a FREE Quote

FREE comparison against your existing supplier

Need a new telephone system? Get a FREE quotation from us.

Find out how we can help provide you with the right business telephone system, saving you up to 82%. Call our team on 0121 716 8888 for your FREE quotation.

Billing login >

Login to our billing platform to view your bills & reports.

Remote support >

If asked by our team, please use this link for remote support.

Contact us >

Drop us an Email or call our team on 0121 716 8888