Billing login >

Login to our billing platform to view your bills & reports.

Remote support >

If asked by our team, please use this link for remote support.

Contact us >

Drop us an Email or call our team on 0121 716 8888

Top Reasons to Invest in Telephone System Support

Telephone System support & maintenance contracts are important. Without access to your phones, you’ll likely face missed opportunities, frustrated customers, reduced employee productivity and more.

In this article, we will be looking at why we generally recommend customers invest in a support and maintenance contract for their phone systems.

Support Won’t Break the Bank

In most cases, cost is cited as the #1 reason not to take out a support contract for a phone system. The truth is that these days you can get support and maintenance for extremely reasonable prices (in the region of £200 per year).

On the other hand, without cover, a typical engineer call-out cost -including the first hour on-site- is around £170, with additional time often charged at around £70 per hour! Combine this with hidden costs of downtime such as lost clients, opportunities and staff productivity and all of a sudden your business out a small fortune.

Did you know the average number of days it takes to replace a faulty phone system without cover comes in at a staggering 11 days? That’s 11 whole days of missed opportunities, lost business and reduced productivity.

Instead, with a maintenance package, you will have access to specialist engineers who can get you back up and running in a fraction of the time. Best of all, if your system is beyond economical repair, a provider who is familiar with your business will be able to supply and install a new system for you in as little as 24 hours. This way you and your team can stick to what you do best instead of chasing engineers for quotes, parts and callouts.

It’s a Real-Time Saver

You Get Peace of Mind

When your phone systems are maintained by a support contract you can enjoy total peace of mind knowing that you’re covered in the event of a system issue. Early detection of faults can prevent major losses in business and a maintenance agreement can act as a valuable insurance policy, ensuring minor faults don’t become major problems.

Support Can Be Tailored to Your Needs

Every business has different needs and requirements and as such require different service levels. Most maintenance contracts can be tailored to the needs of each business, with guaranteed service levels -such as set fix time agreements- added to ensure you get the exact service you need.

With most good maintenance contracts, parts, labour and handset replacement are included as standard as part of the cover. In most cases, you will also get access to free remote support for any questions, queries and day-to-day technical support you may require.

Multi-Site, Multi-System Support

Under a maintenance agreement, you can be covered for all of your telephone systems across all of your sites, irrelevant of make or manufacturer. Experienced engineers are available nationwide and can be on-site assisting your business in a matter of hours regardless of location.

Get Specialist Support and Maintenance from Birmingham Telecom

At Birmingham Telecom we provide phone system support and maintenance on a national scale, working with some of the U.K.s largest independent companies. We offer leading business solutions to suit all types of organisations from our centrally located head office in Coleshill, Warwickshire.

For more information about telephone system maintenance and support, please contact us on 0121 716 8888 or email us at Alternatively, you can visit our Telephone System Maintenance page on our website.

Latest news >