VoIP Phone Systems for Small Businesses

We offer award-winning VoIP Business Phone Systems to businesses across the UK so you can enjoy all the functionality of a traditional phone system without the excessive costs of installation and maintenance.

Trusted by over 44,000 + UK Businesses

Why Choose VoIP Phone System from Birmingham Telecom

Switching to a cloud-based phone system means ditching expensive hardware, gaining professional features instantly, and giving your team the freedom to work from anywhere all while cutting your existing telecoms costs by up to 60%

Why Business Choose Us

Work with the UK’s #1 Business Phone System Provider and get fantastic customer service and great value all from one trusted, local supplier.

The UK’s Best VoIP Phone System Pricing.
Fast Installation Anywhere in the UK.
World Class iPhone, Android, Windows & Web Apps.
Hosted in the Cloud and supported by Birmingham Telecom.
A Full Range of Yealink Colour IP Handsets.

VoIP Phone System Installation

Setting up your new VoIP business phone system couldn’t be easier. We handle everything from installation to ongoing support, ensuring a hassle-free process, whichever system you choose.

All systems are installed by our specialist Birmingham telecom team.
No upfront installation costs – saving you money from day one.
All systems are hosted in the cloud (Amazon EC2 or OVH Cloud).
Post-installation support from our in-house technical team is included in all plans.

A Choice of VoIP Handsets

Get a complete VoIP office phone system with our wide range of handsets and apps to make communication run smoothly in any environment.

Full Range of Yealink IP Desktop Handsets
Yealink Wireless DECT Options
Desktop, iPhone and Android Apps

Apps for Desktop Android, iOS & Web

All of our VoIP Telephone Systems include our user friendly apps which are fully compatible with all of your devices and allow your team to work from anywhere.

Applications for Desktops & Laptops
Native iPhone Application used by over 1 million users
Native Android Softphone App Included
Web Applications designed for Google Chrome and Edge

Choice of Professional Headsets

No VoIP Phone System is complete without a good quality business headset. Our headsets for both PC and Desk Phones are compatible with all of our VoIP Phone Systems where you can choose between Wireless, USB and Corded Headsets.

Special Discounts on your Business Headsets when you switch to Birmingham Telecom
All Models in Stock from Jabra, Poly, EPOS and Yealink
The UK’s Largest Headset Supplier with over 50,000 Customers.

Reporting & Analytics

We offer top of the range reporting and analytics dashboards with all of our VoIP Phone Systems that give you a clear, live view of business performance. Monitor all of your business calls entering and leaving your company and from any device or location.

Gain valuable insights into your business with queues overview.
Monitor agent availability, status and performance.
View live wallboards for key areas of your business.
Monitor performance with real-time insights into business efficiency.

Audio & Video Conferencing

Video Conferencing is integrated into your new VoIP Phone System at no extra cost. This is ideal for sales pitches and online learning with no time limits or restrictions.

No extra apps or downloads
Mobile and flexible, multi language solution helping you to cut costs
Control your meeting data and content
Google WebRTC with HD Audio and Video

VOIP TELEPHONE SYSTEMS

Award Winning VoIP Phone System Provider

Elevate the quality & reliability of your VoIP Telephone System from just £15 per month and never lose service again with fast and professional installation from Birmingham Telecom.

For help, advice or for a quote, please get in touch with our friendly team today on 0121 716 8888 or simply email us.

REPLACE LEGACY KIT >

Replace old equipment with brand new, top of the range Yealink colour IP phones.

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WORK FROM ANYWHERE >

Benefit from our world class Mobile and Desktop apps and integrate with your CRM.

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BENEFITS & FEATURES >

All features included at no additional cost putting your business at an advantage.

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Unlimited UK Calls
Access to the latest Yealink Colour IP Handsets
Mobile applications for both iOS and Android
Full installation handled by our team
UK based In-house support team
Fully itemised, easy to understand billing

Cost Effective & Scalable VoIP Phone Systems

Making the move to a VoIP phone system will ultimately transform the way your business communicates. VoIP gives your business more than just clearer calls. It brings flexibility, remote working support, reduced costs and smart tools that make communication simple and scalable.

Cost Effective - no large upfront costs or long-term commitments
Scalable - Our systems scale with your company's growth
Flexible Working - Make and receive calls from any location or device
Improved Customer Service - Your team is connected anytime, anywhere and on any device, giving flexibility to meet customer demands 24/7
Reduced Downtime - VoIP systems are hosted in the cloud, reducing downtime
Advanced Features - Integrated video conferencing, CRM integration, call recording and more

Powerful Apps for Simplified Communication

All of our VoIP phone systems include our desktop softphone client and mobile apps that allows employees to take calls and conference with other team members wherever they go, however they work, and on whatever device they choose.

Our apps are available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video conferencing, instant messaging, screen and document sharing, group conferencing, and presence.

Need a Smarter Technology Partner?

Book a meeting and let us show you how a VoIP Phone System can help your business work smarter.

Book a Meeting

Call: 0121 716 8888

Integrate All of Your Business Tools with A VoIP Phone System from Birmingham Telecom

Our VoIP telephone systems are fully ready to be integrated out of the box with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly.

Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality. We also offer native voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.

Advanced Dashboards, Reports & Analytics

Monitor your Calls, Queues, Agents, and overall business performance with live feeds, notifications, statistics, and subscriptions from any device and anywhere on the Internet. Unlock, Explore, and Analyse your data.

Enjoy Secure, High-Quality Video Conferencing

High definition video conferencing and online meeting service, enabling you to hold engaging video meetings with colleagues and customers, including in-meeting participant chat, screen sharing, group mute, and ‘hand raise’.

Explore the Features of our VoIP Phone Systems

Take your business communications to the next level with our feature-packed telephone systems. From built-in collaboration to modern desk-phones.

VoIP Handsets

Get advanced call control and never miss a call.

Call Center

All inbound and outbound call capabilities for both agents and supervisors.

Video Conferencing

Start or schedule meetings with anyone easily in clicks.

Messaging

We can offer your business WhatsApp, SMS and Facebook messages all through one interface.

Website Live Chat

Integrate your Phone System directly with Live Chat via your website.

Integrations

Out-of-the-box integrations to your CRM and other apps to streamline your business workflows.

Apps

Softphone applications that connect your office phone to your laptop, PC or smartphone.

AI Tools

Intelligent AI tools that turn your phone system into a smarter, more responsive communication hub.

Auto Attendant

Ensure you direct your calls to the right place with an Automated Attendant.

Call Recording

Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.

Music on Hold

Create and update professional on-hold music recordings, auto-attendant and out of hours messages.

Business Headsets

Business headsets for calls, meetings and hybrid work, fulfilled by The Headset Store, our headset brand.

Tailored Telecom Services Your Business Needs

Whatever your business needs, Birmingham Telecom has the experience and expertise to enhance your efficiency and productivity.

With well over 44,000 customers in the UK alone, we specialise in tailoring telecom solutions that are designed to optimise your operations and empower your team to work faster and more effectively. Our services are all crafted to meet the unique requirements of your business, providing seamless integration and enhanced functionality.

Upgrade your Business Phone System

Discover our award-winning business telephone systems with seamless app and CRM integration & powerful analytics included. Unlimited calling, HD video conferencing, voicemail & Microsoft Teams integration all for as little as just £10 / month.

Improve Business internet Speeds

Birmingham Telecom provide high speed business fibre internet solutions that provide less downtime, faster speeds and increased productivity from your team. Get in touch to find out more.

Fast, Reliable Managed Business WiFi

Our Unifi Business WiFi system offers Industry-leading, high-performance business WiFi, coupled with our experience in deploying, maintaining, and optimising wireless networks in some of the most challenging environments.

Experts in Business Mobile & Wireless Data

Get the best from your business mobiles and switch to Birmingham Telecom. Discover our large range of mobile products, mobile services and the latest smartphone technology and get quotes from all of the major networks including EE, Three, O2 or Vodafone today from your local business mobile experts.

VoIP Phone System Installation FAQs

What is a VoIP phone system?

A VoIP business phone system lets your company make calls over the internet rather than via traditional landlines. It’s a more scalable and flexible option for companies that deal with multiple incoming and outgoing calls and is packed with features like call forwarding, voicemail-to-email and video conferencing.

For small business VoIP phone systems, this means top-tier functionality and reliability without the high costs of traditional systems.

What are the benefits of VoIP over traditional phones?

A business VoIP phone system gives more flexibility than traditional phones and tends to be a cheaper alternative. VoIP systems are great for remote and hybrid teams and can significantly benefit internal communication and collaboration.

These systems scale as your business grows and can often integrate with your CRM, reducing maintenance costs and downtime compared to traditional landlines.

Do I need any special equipment?

Most VoIP systems are versatile and can work with standard desk phones, apps and existing handsets – you usually just need a simple adapter to set up the connection. Choosing this system means everything is managed in the cloud, so setup is usually plug and play and hassle free.

How reliable is VoIP?

A VoIP hosted phone system is highly reliable as long as it uses a stable internet connection. Cloud-hosted systems also include back up options so calls can be redirected to mobiles or remote workers if outages do ever occur.

Is VoIP secure?

Absolutely. A business VoIP phone system uses encryption and secure protocols to protect your data. At Birmingham Telecom, we offer a professional setup that ensures the connection is just as secure as traditional lines.

Can I keep my existing phone numbers?

You can keep your existing number when upgrading to a VoIP system. Your current numbers can usually be ported across to prevent disruption to your operations.

How much does VoIP cost?

The cost of a VoIP system depends on the system and number of users. Many small business VoIP phone systems start at low prices, with no large upfront costs or long-term commitments. This helps your business to save money over time, especially since you won’t need to buy new hardware.

Is VoIP good for remote or hybrid teams?

Definitely – VoIP systems can connect remote teams who work from anywhere (as long as they have internet access). These systems keep your team connected with just the touch of a button.

How quickly can we set up a VoIP phone system?

Many systems can be set up in just a few days. Birmingham Telecom provides fast and easy installation and provides everything you need for a smooth transition, including any necessary handsets, apps and CRM integration.

Does VoIP support video calls and conferencing?

One of the largest benefits of VoIP systems is the seamless video conferencing it offers. Since the system is hosted on the cloud, you won’t need to install any complex hardware and onboarding your teams is usually simple.

What is the difference between a VoIP phone system and cloud hosted phone system?

VoIP hosted phone systems transmit calls over the internet, whereas cloud-hosted VoIP systems are managed in the cloud by a third-party provider or remote server. With VoIP, businesses must own and manage the infrastructure themselves, giving them more control. A cloud-hosted system takes away this burden as the provider handles the maintenance of the system.

Why is VoIP better than a traditional landline?

VoIP tends to be cheaper than a traditional landline and it offers more scalability to grow alongside your company. VoIP business phone systems also have advanced features like call forwarding, video conferencing and CRM integration, while allowing employees to work remotely from anywhere. VoIP systems keep everyone in your business connected with ease.